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Customer Care and Contract Representative (11am-7pm)

iMPact Business Group

Fort Lauderdale, FL

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JOB DETAILS
LOCATION
Fort Lauderdale, FL
POSTED
30+ days ago
Our client, a Global Medical Device Manufacture has an immediate opening for a Customer Care and Contract Representative for a 18 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  
 

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.


HOURS ARE 11am - 7pm.  LOCAL CANDIDATES TO 33331 ONLY - HYBRID 

 

Responsibilities and Requirements

 

  • Responsible for comprehending and executing against capital contracts for application delivery > $1.3M Complex legal document 
  • Responsible for quoting preventative maintenance and robotic repairs for billable customers Finance, policy, and advanced mathematics
  • Responsible for troubleshooting with international regulatory entities to ensure shipments meet customs requirements Regulatory requirements and understand custom clearance 
  • Investigates unidentified product returns to realize inventory
  • Inventory reconciliation for field service employees (>$1M in 2020)
  • Responsible for communicating product recalls/quality control
  • Provide phone support for inquiries from sales and external healthcare professionals
  • Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
  • Process all work in accordance with relevant working practices and standard operating procedures. 
  • Provide feedback and suggestions to improve service levels, internal processes, and customer support 
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintain customer pricing in systems of record, including entering contracts as required.
  • Implement and support Quality initiatives throughout Customer Care workflow
  • Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes 
  • Support Sales Department by providing answers to questions generated by telephone, and emails. 
  • Research responses with sales.

About the Company

i

iMPact Business Group

Working with iMPact

 

Here at iMPact we have helped connect candidates to opportunities available in Information Technology, Accounting/Finance, Engineering, and Business Process/Administration. We have full-time, part-time and contract positions available in Michigan, Florida as well as nationwide.

 

Our headquarters is located in Grand Rapids, MI and we also have an office in Tampa, FL. When you’re working with us, one of our experienced recruiters will connect you with matching opportunities and they will be there every step of the way to help you through the application, interviewing and onboarding process to ensure success.

 

To connect with one of our recruiters, submit your application for one of our open positions, or visit our website www.impactbusinessgroup.com to submit your resume for general consideration. We look forward to hearing from you!

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2004
WEBSITE
https://impactbusinessgroup.com