Customer Care Agent, Full-Time, Marketing - Lakeland

basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint. basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, SharePoint, and Adobe Acrobat.

Required Qualifications

• High School diploma or its equivalent
• 1 year in a call center environment or
• 2 years in a customer service field
• ability to be customer-focused
• strong verbal and written communications skills
• basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, SharePoint, and Adobe Acrobat
• basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint
• willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling

Preferred Qualifications

• Associate’s degree in Business
• 2 years in a call center environment or
• 3-5 years in a customer service field or
• 2 years office staff experience with Publix
• knowledge of Publix culture, history and philosophy
• knowledge of Publix policies
• knowledge and understanding of Microsoft Office software
• knowledge and understanding of Microsoft Office software, ePower Center (Expert) and SharePoint (Advanced)
• show enthusiasm, initiative, and pride in work, and
• show commitment to Publix’s mission

Marketing