Customer Care Advocate

Pay Rate: $20/hr

Summary:

• Location: Oriskany
• Work Mode: Virtual with in-person training
• Training: In Person - Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
• Anticipated Class Start Date: 8/3/26
• Training Dates: 8/3/26 - 9/8/26
• Nesting: 9/9/26 - 9/22/26
• Flexible schedule required post-training, Monday-Friday 8:00am – 11:00pm EST

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to the company's customers who have or are looking to obtain a Life insurance policy through their employer.
• Rely on instructions and pre-established guidelines to perform job functions.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage, status of requests, and billing inquiries.

Requirements:

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or a related field preferred.
• Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace.
• Comfortable using video during interviews, coaching, weekly huddles, and virtual training.

Preferred Skills:

• Strong attendance and ability to use reference materials.
• Good class participation, interpersonal skills, and grasp of material.
• Effective decision making, confidence, ownership of learning, and adaptability.
• Proficient technical skills.

Benefits:

• Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.