•Requires a high school diploma or equivalent is required.
•1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
-Respond to customer requests via telephone, providing excellent service to Client’s customers who have or are looking to obtain a Life insurance policy through their employer.
-Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
-Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Title: Customer Care Advocate - Oriskany – Group Life Products
Max pay rate: $20/hr
Anticipated Class Start Date: 8/3/26
Location: Oriskany
Training type: In Person - Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch (No time off planned during training until end of nesting.)
• Onboarding: First 3 Days
• Training Dates: 8/3/26 - 9/8/26
• Nesting: 9/9/26 - 9/22/26
After training hours:
•An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings.
Schedule and Internet Requirements:
• Assignment is virtual, with in person training. Associates near Client office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, poor etc).
•Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed and ability to use ethernet is required).
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
•An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.
**Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. Behaviors consist of:
Attendance •Ability to use reference materials
Class Participation •Interpersonal skills
Grasp of Material •Decision making
Confidence Level •Ownership of learning
Technical Skills •Adaptability and flexibility
Equipment Coordination:
- For this role you will be issued equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to Client within a week of your assignment ending.
Responsibilities / Expectations:
-Respond to customer requests via telephone, providing excellent service to Client’s customers who have or are looking to obtain a Life insurance policy through their employer.
-Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
-Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Below are some common topics associates can expect to discuss with our customers:
- Enrolling or changing their life insurance amount
- Confirm or change beneficiary
- Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
- How to continue coverage when retired/leave employer
- Status of customer requests
- Billing inquiries
As a leader in insurance, MetLife never underestimates the significance of the impact made by associates.
We are actively hiring Customer Care Advocates for our Global Customer Solutions (GCS) team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do.
The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.