Customer and Field Engagement - 3036858

Job#: 3036858

Job Description:

This work is focused on driving product adoption, training, and usage at scale through customer activation, account team enablement, and structured learning programs.

Key Responsibilities:

Customer & Field Engagement Ownership

• Act as main point of contact for customer account teams, particularly in the US market, supporting large districts and strategic accounts.
• Provide direct guidance to field teams on Minecraft Education adoption, training pathways, and customer activation strategies.
• Serve as the escalation and coordination point for customer growth questions, processes, tooling, and engagement models.

Training & Adoption Programs

• Plan and deliver strategic customer trainings (live and on demand) to drive educator and student usage at scale.
• Execute training initiatives tied to growth priorities (e.g. AI, CS, Esports), transitioning from live delivery to scalable on-demand formats.
• Track participation, registrations, and educator reach as key success metrics.

Execution of Growth Strategy

• Execute the education growth strategy defined by manager, with clear geographic ownership
• Deliver programs aligned to FY25–FY26 growth objectives, including breadth training offerings, educator pipelines, and regional adaptation of global resources.

Stakeholder & Partner Coordination

• Collaborate cross-functionally with:
• Marketing (demand generation, enablement assets)
• Partnerships (training platforms, delivery partners)
• Internal learning/content owners (e.g. curriculum kits, Hour of AI)
• Coordinate with vendors and partners to ensure delivery quality and scalability of training programs.

Operational & Program Management

• Own project execution, timelines, follow-ups, and reporting for customer engagement initiatives.
• Prepare decks, agendas, and materials for advisory boards and customer briefings.
• Maintain handover documentation and field guides to support continuity across the team.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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