Customer Analyst LeadWe have 1 open position. Please apply and we can discuss!Location: Phoenix, ArizonaType: Direct HireSponsorship Available: NoMust have skillsAt least 5 years of hands‑on accounts receivable and collections experience, including managing customer portfolios from invoicing all the way through cash receiptProven ability to work directly with customers — building relationships, handling billing disagreements, and communicating clearly and professionally in both written and verbal formatsStrong analytical mindset with exceptional attention to detail, including comfort with aging reports, payment tracking, dispute handling, reconciliations, and month‑end closing activitiesProficiency in Excel along with working knowledge of an ERP platform such as Workday, SAP, Oracle, NetSuite, or similar systemsA collaborative and self‑motivated approach, with the ability to thrive in a fast‑moving, high‑volume environment while coordinating across multiple departmentsAn Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a closely related disciplineResponsibilitiesTake full ownership of designated customer accounts throughout the entire AR cycle — from invoice generation and payment processing to account reconciliation and balance resolutionActively pursue outstanding and aged balances, address payment discrepancies, and resolve unapplied cash issues in a timely mannerCollaborate with internal teams including Client Success, Operations, and Accounting to troubleshoot and resolve customer account concernsGenerate and analyze AR aging and collections reports, and support month‑end receivables activities to ensure account integrityAct as the go‑to escalation resource for more complex or sensitive customer account situationsIdentify opportunities to enhance existing AR processes, internal controls, and operational workflowsIf the above seems like a fit, then apply!!CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.#J-18808-Ljbffr