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Customer Allocations Lead

US Tech Solutions, Inc.

Hershey, PA

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JOB DETAILS
SALARY
$45–$55.40 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Analysis Skills, Automation, Best Practices, Communication Skills, Cross-Functional, Customer Support/Service, Customer/Client Research, Decision Support, Demand Forecasting/Planning, Detail Oriented, Distribution Services, Establish Priorities, Forecasting, Leadership, Operational Audit, Order Management, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Risk Management, Root Cause Analysis, Sales, Supply Chain, Supply Chain Management, Time Management, Writing Skills
LOCATION
Hershey, PA
POSTED
11 days ago
Duration: 9 Months Contract
 
Role Summary:
The Customer Allocations Lead owns the end to end allocation process when customer demand exceeds available supply. This role serves as the central point of coordination across Customer Supply Chain, Sales, IDP/Customer Planning, and senior leadership, ensuring limited inventory is allocated in a disciplined, transparent, and commercially sound manner.
The role balances analytical rigor, operational execution, and stakeholder decision making, and is accountable for ensuring allocations protect strategic customers while minimizing downstream operational risk and organizational friction.

Core Responsibilities
Allocation Governance & Decision Support
• Act as the designated owner for allocation execution per established RACI and governing principles.
• Evaluate allocation requests initiated by Sales or Customer Supply Chain when demand exceeds supply
• Develop data backed allocation recommendations for leadership decision (IDP leadership, CSC leadership, or escalation to USLT when required)
• Ensure allocations are used sparingly and intentionally, consistent with leadership guidance that allocations should be exception based, not routine.
Analytical Assessment & Scenario Modeling
• Analyze demand signals, customer forecasts, inventory positions, production constraints, and distribution center availability to inform allocation decisions
• Quantify risks including:
o Customer distribution loss
o Promotional fill shortfalls
o In stock deterioration
o Downstream case fill impacts
• Build and maintain allocation workbooks and scenarios used for decision making and execution

Execution & System Enablement
• Oversee accurate and timely entry of allocations into S/4 and supporting systems, partnering closely with Order Management and Customer Service.
• Ensure allocation changes, extensions, and customer specific adjustments are correctly reflected and communicated.
• Manage allocation timelines (start, extensions, end dates) to align with production ramps, resets, and promotional windows.
Cross Functional Partnership
• Serve as the connective tissue between:
o Sales teams advocating for customer needs
o Customer Supply Chain managing physical supply constraints
o IDP/Customer Planning providing forecast and demand context
• Act as a neutral, data driven integrator when competing customer priorities arise.
• Support leadership forums (CDAs, deep dives, pre reads) by supplying clear allocation insights and implications

Process Improvement & Future State Design
• Identify root causes driving allocation volume (forecast accuracy, demand spikes, capacity constraints) and partner with teams to reduce future need for allocations.
• Contribute to longer term solutions such as process simplification, automation opportunities, and roadmap alignment with broader Customer Data Integration initiatives.
• Support training and enablement on allocation processes, templates, and best practices.

Key Skills & Capabilities
• Strong analytical and financial acumen (comfort with demand, supply, and scenario tradeoffs)
• Ability to operate calmly under pressure with senior stakeholders and urgent customer needs
• Deep understanding of customer prioritization, supply chain flows, and execution constraints
• Highly organized with strong attention to detail across fast moving, high impact decisions
• Excellent written and verbal communication skills, especially in escalation scenarios

Typical Day:
Top Three Technical Skills:
Excel fundamentals (pivot, etc)
Quick learning of new systems

Must Haves (i.e., years of experience?)5 Years of experience in the industry
Software Skills and Purpose (if applicable): Excel fundamentals
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
Disclaimer:
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
 

About the Company

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US Tech Solutions, Inc.