Customer Advocacy & Startup Marketing Manager

Job#: 3044125

Job Description:

Customer Advocacy & Startup Marketing Manager

Location: San Francisco, California (Partial Remote)

Duration: 9 month contract

Role Overview

An experienced Customer Marketing Manager is sought to build and nurture relationships with startup customers. This role is positioned at the intersection of Startup Partnerships, Sales, and Marketing teams to identify high-growth, AI-native companies and transform their momentum into market-relevant stories. The position involves combining storytelling expertise with strategic program development to convert customer successes into market trust and adoption. This role will help shape how customer stories are told and how meaningful customer relationships are cultivated in the AI space.

Key Responsibilities

• Develop a deep understanding of startup customers, including their products, growth trajectory, and use cases, to inform which accounts and stories to invest in.
• Balance a small set of bespoke, high-touch customer partnerships with scaled 1-to-many programs that elevate the broader startup portfolio.
• Support the customer storytelling program from story identification through creation and distribution.
• Partner with Startup Partnerships, Sales, and segment marketing to identify high-growth startups and match each to the appropriate co-marketing motion.
• Translate a single customer story into multiple formats to maximize reach, such as video, editorial content, case studies, social media, press, and speaking opportunities.
• Develop multi-format customer campaigns that accelerate market adoption.
• Maximize story impact through coordinated internal and external amplification strategies.
• Define and reinforce how co-marketing is positioned with Sales and customers, setting clear expectations on what is offered at each stage.

Required Qualifications

• 6+ years of experience in customer marketing, ideally in B2B SaaS.
• Expert-level experience in Customer Marketing, ideally within high-growth startups or emerging technology companies.
• Proven success creating and executing unique co-marketing partnerships, customer activations, and advocacy programs.
• Experience developing programs that increase customer engagement, advocacy, retention, and brand affinity.
• Excellent written and verbal storytelling abilities, proven through technical customer stories that drove business results.
• Experience building relationships with technical executives and business leaders.
• Experience working with customers of all sizes, from large enterprises to fast-growth startups.
• Track record of creating effective content in multiple formats (text, video, speakers/content for events).
• Expertise in amplifying customer stories across internal and external channels for maximum impact.
• Data-driven approach to measuring and improving program impact.
• History of successful collaboration across Sales, Product, and Communications teams.

Preferred Qualifications

• Experience placing customers or founders into speaking slots, press coverage, and event programming.
• Background working with enterprise technology companies and their unique needs.
• Experience running prioritization or intake processes in partnership with a sales organization.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

San Francisco, CA, US

Job Type:

Date Posted:

July 28, 2026

Pay Range:

$160 - $160 per hour

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