This role involves providing exceptional customer service by acting as a liaison between customers and technicians or mechanical associates, primarily over the phone and in person. Responsibilities include greeting customers, documenting concerns, updating on vehicle status, creating repair orders, obtaining approvals, reviewing work accuracy, and explaining repairs clearly. The position requires strong communication, active listening, and multitasking skills in a fast-paced environment, with flexible hours including nights, weekends, and holidays. Candidates should demonstrate professionalism, teamwork, and adherence to safety and company policies. The role may involve outdoor work and extended standing, with training provided to ensure proficiency in the service process. It offers opportunities for career growth within a leading retailer committed to diversity and employee development.