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Customer Accounts Manager

Aaron's Inc

Norwood, OH

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JOB DETAILS
SALARY
$16–$17 Per Hour
SKILLS
Collective Bargaining, Communication Skills, Computer Skills, Computer Systems, Contact Management, Corporate Compliance, Credit and Collections, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Documentation, Driver's License, High School Diploma, Interpersonal Skills, Leadership, Leasing, Legal, Licensing Compliance, Lift/Move 50 Pounds, Metrics, Multitasking, Negotiation Skills, Operations Management, People Management, Persuasion Skills, Process Management, Revenue Growth, Sales, Sales Management, Schedule Development, Time Management, Willing to Travel
LOCATION
Norwood, OH
POSTED
Today
Customer Accounts Manager


The salary range for this role is $16.00 to $17.00 per hour/annually.* This position is also eligible for incentive pay based on performance.


Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.


Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.


The Work


+ Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

+ Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

+ Second up to the General Manager

+ Build authentic customer relationships to support customers in their ownership goals and drive sales

+ Manage the collections process by counseling customers to gain timely lease/merchandise renewals

+ Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

+ Contact customers who have not renewed merchandise agreements

+ Maintain customers contact over the phone and through home visits

+ Update customers information and maintain accuracy

+ Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

+ Clean and certify merchandise in the cleaning station for all merchandise personally returned

+ Complete and maintain weekly vehicle maintenance sheet and route sheets daily

+ Load, secure and protect product in company vehicle

+ Safely operate company vehicle

+ Assist the Sales Team as needed

+ Any other reasonable duties requested by management


Requirements


+ United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

+ Must meet DOT requirements to obtain certification in required states (United States)

+ Ability to work schedule of hours varying from 8 am to 9 pm

+ Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

+ Two years of college or two years of previous management experience preferred

+ High School diploma or equivalent preferred

+ Excellent interpersonal and communication skills

+ High energy with the ability to effectively perform all functions of the store and multitasking effectively

+ Proper telephone etiquette

+ Uphold the Aaron’s Brand and protect company assets

+ Maintain a professional appearance

+ Proficient computer skills


Aaron’s Total Rewards


Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:


+ Paid time off, including vacation days, sick days, and holidays


+ Medical, dental and vision insurance


+ 401(k) plan with contribution matching


_*_ _Note that the pay range provided above_ _is the lowest to highest_ _rate_ _we in good faith believe we would pay for this role at the time of this posting_ _._ _We may_ _ultimately pay_ _more or less than the posted range, and the range may be_ _modified_ _in the future_ _._ _An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs._ _Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable._ _The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee_ _remains_ _in the Company's sole discretion unless and until paid and may be_ _modified_ _at the Company’s sole discretion, consistent with the law._


_Benefits vary based on FT and PT employment status._


C1868 - Norwood / Se Cincinnati

Norwood


OH

About the Company

A

Aaron's Inc