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Customer Account Specialist

Robert Half

Washougal, WA

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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Aerospace and Defense, Analysis Skills, Business Solutions, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Detail Oriented, Disability Insurance, Documentation, ERP (Enterprise Resource Planning), Finance, Follow Through, Forecasting, Inventory Planning, Legal Support Skills, Life Insurance, Manufacturing, Marketing, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Production Planning, Project Tracking, Purchasing/Procurement, SAP, Sales Management, Sales Strategy, Time Management, Writing Skills
LOCATION
Washougal, WA
POSTED
16 days ago
Description We are seeking a Customer Account Specialist in Southwest Washington to support order execution and client communication for a contract position in the aerospace industry. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, sound judgment, and the ability to translate product and process information into clear updates and practical solutions for customers. Responsibilities: - Manage customer orders throughout the full fulfillment process, ensuring each step is completed accurately and on schedule from initial quote to final delivery communication. - Maintain detailed order activity records by entering transactions, updates, and customer interactions into company systems while monitoring progress and open action items. - Build productive relationships with assigned accounts by responding promptly to inquiries, resolving concerns, and providing clear status updates based on order activity. - Partner with manufacturing, quality, purchasing, engineering, and finance teams to remove obstacles and support the timely flow of orders through the business. - Develop a strong understanding of company products and processes in order to provide reliable guidance and set accurate expectations for customers. - Review order patterns, customer feedback, and market signals to help identify growth opportunities and improve account support strategies. - Analyze pending and historical demand to assist with forecasting and to support purchasing, inventory, and production planning decisions. - Adapt to changing priorities and manage workload effectively to help ensure consistent service levels and on-time order fulfillment. - Contribute to continuous improvement by documenting trends, sharing effective practices with colleagues, and recommending updates based on recurring customer concerns. Requirements - Experience in customer success, account management, customer service, or order fulfillment within a fast-paced business environment. - Strong ability to coordinate multiple orders and priorities while maintaining accuracy, responsiveness, and attention to detail. - Comfortable working across departments to support issue resolution and keep customer commitments on track. - Ability to analyze order activity, demand patterns, or service trends and communicate findings clearly to internal and external stakeholders. - Proficiency with business systems or CRM/ERP platforms for order entry, tracking, and documentation, preferably SAP (not required). - Effective written and verbal communication skills with a detail-focused, solutions-oriented approach to customer interactions. - Strong organizational and time-management skills with the ability to adjust quickly to shifting business needs. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

About the Company

R

Robert Half

INDUSTRY
Other/Not Classified