Customer Account Specialist

As a growing engineering-driven manufacturing company, we serve the top customers in the Defense, Industrial, Transportation and other diverse industries. Our customers want only the best and that starts with us!

The successful candidate, working as part of a team, will support customer needs as follows. Responsible for Hutchinson Aerospace & Industry customers by processing incoming customer orders request for quotations, and providing follow-up information. The Customer Service Account Specialist answers inquiries regarding existing and new orders, provides price and delivery information and processes RMAs.

Hutchinson Aerospace and Industry, is an industry leader in the design and manufacture of engineered solutions for the control of shock and vibration.

A unit of Hutchinson Worldwide, a market leader in the industrial rubber sector is a subsidiary of TotalEnergies - one of the top energy companies in the world with operations in more than 130 countries. Our diverse and dynamic environment emphasizes both personal and professional growth. We owe our success to our employees who combine their strong technical abilities with business development skills for an exciting and rewarding future. Excellent Career Opportunities with Growth Potential!

More information is available on the Internet at:
www.hutchinsonai.com www.hutchinsonworldwide.com www.totalenergies.com www.vlier.com

We are looking for...
"GREAT PEOPLE , INSPIRED to INNOVATE,
that are
ENGAGED, ENABLED, & ENERGIZED
to make an IMPACT."

Career Advancement Opportunities! Benefits effective date of hire!

Health Insurance, Dental Insurance, Vision Care, Health Savings Accounts, Flexible Spending Accounts, Free Life & Disability Insurance, Paid Time Off, Parental and Family Leave, Employee Assistance Program 401(k) Plan, Opportunity to Purchase Stock at a discount and receive Free Shares, Tuition Reimbursement, Professional Development Assistance, Employee Referral Program, Employee Discount Programs, Recognition Programs, Credit Union, Variety of Schedules Available with Flexibility.

Make your next Career move now and join our winning team!

As a growing engineering-driven manufacturing company, we serve the top customers in the Defense, Industrial, Transportation and other diverse industries. Our customers want only the best and that starts with us!

The successful candidate, working as part of a team, will support customer needs as follows. Responsible for Hutchinson Aerospace & Industry customers by processing incoming customer orders request for quotations and providing follow-up information. The Customer Service Account Specialist answers inquiries regarding existing and new orders, provides price and delivery information and processes RMAs.

Responsibilities:

• Act as the customers' liaison, responsible for all customer inquiries, quotations, and order processing, assuring delivery in accordance with customer requirements and manufacturing capabilities.
• Review customer contracts to ensure order requirements are fulfilled.
• Interface with all functional groups and field sales to proactively monitor customer delivery. Work closely with planners to ensure on-time delivery.
• Provide customers with product and pricing information, including the preparation of quotes.
• Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
• Monitor customer websites to obtain supplier scorecard information and product demand.
• Proactively investigate and resolve customer problems and complaints.
• Keep the operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.
• Act as backup for other team members.
• Represent the company at customer visits.

Qualifications and Skills:

• Associate's degree or equivalent preferred
• Defense or related industry experience preferred
• 2-5 years of experience in customer service, ideally in a manufacturing environment
• Excellent communication, judgment, and influence skills via phone, email, written, and face-to-face.
• Polished customer service and presentation skills.
• Well organized, detail-oriented, and capable of handling multiple tasks simultaneously.
• Experienced with a computerized ERP system/EDI/Internet.
• Ability to work and problem-solve in a team environment.
• Applicants must be U.S citizens or permanent residents eligible to work in the United States without sponsorship, as required by contract and/or federal law.