Analysis Skills, Billing, Business Administration, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Federal Laws and Regulations, Financial Analysis, Financial Services, Government Contracts, Healthcare Administration, Homeland Security, Human Health, Insurance, Insurance Regulations, Interpersonal Skills, Interviewing Skills, Medical Billing, Medical Coding, Organizational Skills, Reconciliation, Record Keeping, Regulations, Regulatory Compliance, Regulatory Requirements, Reimbursement, Sales Management, Sales Pipeline, Social Sciences, State Laws and Regulations
LOCATION
Arlington, VA
POSTED
30+ days ago
Job Summary
TalentWise LLC is building a pipeline of financial and client service professionals to support anticipated government contract awards with Arlington County, VA.
The Customer Account Specialist provides client-facing support for financial and billing services within human services programs. This role assists clients in understanding insurance coverage, payment options, and program eligibility while ensuring accurate account management and compliance with applicable regulations.
The position requires strong communication, analytical, and customer service skills, particularly when working with diverse populations and individuals experiencing complex needs.
Key Responsibilities
Conduct client interviews to assess financial eligibility, insurance coverage, and payment options
Explain billing processes, insurance benefits, and program requirements to clients and stakeholders
Determine eligibility for subsidized fee programs and establish payment plans
Verify insurance coverage and coordinate with providers and payors
Manage client accounts, including posting payments, reviewing balances, and making adjustments
Monitor accounts for accuracy and determine appropriate actions, including write-offs or collections
Respond to billing inquiries and resolve discrepancies with clients, staff, and insurance providers
Maintain accurate records and documentation, including contracts and eligibility forms
Apply customer service and de-escalation techniques when working with clients in sensitive situations
Collaborate with clinical staff and external partners to ensure proper billing and reimbursement
Stay current on healthcare billing regulations, policies, and compliance requirements
Minimum Qualifications
Bachelor’s degree in Social Sciences, Business Administration, Healthcare Administration, or related field
Experience in eligibility determination, billing, or financial services in a healthcare or human services environment
Knowledge of healthcare billing practices, insurance programs, and regulatory requirements
Strong communication and interpersonal skills, including ability to work with diverse populations
Ability to analyze financial and eligibility data and make informed decisions
Strong attention to detail and organizational skills
Ability to manage sensitive information with professionalism and confidentiality
Certifications in medical billing or coding (preferred)
Equal Employment Opportunity Statement
TalentWise LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.