Customer Account Representative

CUSTOMER ACCOUNT REPRESENTATIVE

City of Salina, Kansas

Water Customer Accounting Department

The role of Customer Account Representative is an exceptional opportunity for individuals eager to develop a solid career in municipal finance & customer service. Focused on maintaining essential customer accounting records & coordinating service requests, the position offers invaluable experience in financial management & problem-solving. In Salina, Kansas, this position not only enhances community service delivery but also elevates your professional profile through hands-on involvement in critical municipal functions. The role is perfect for those looking to expand their financial acumen & customer interaction skills, providing a dynamic & influential platform to grow professionally while making a tangible impact on the community. It is an exciting career path for those who thrive in dynamic environments requiring multitasking & precision.

Career Advancement: Customer Account Representative Lead, Data Technician

On-the-Job Training: Experienced staff provide invaluable guidance in navigating the complexities of financial record-keeping & customer service, ensuring proficiency in maintaining & balancing water customer accounting records. Through ongoing mentorship, employees gain significant exposure to billing procedures & financial statement preparation, fostering a thorough understanding of municipal finance operations. The supportive learning environment encourages employees to ask questions & explore best practices in policy explanation & customer interaction, which is pivotal for those set on mastering the art of customer relations within a government setting.

Duties:

• Maintains & balances the water customer accounting records.
• Prepares & enters data in the computer for customers.
• Receives customer service requests & enters into computer.
• Answers inquiries & provides customer service in-person & via telephone.
• Prepares water customer accounting financial statements.
• Makes deposits, reconciles cash drawers.
• Routinely handles a large amount of money.

Education:

• High school diploma or G.E.D.

Experience:

• Two (2) years of experience in bookkeeping, customer service or clerical work preferred.
• Must have excellent telephone communication skills & the ability to handle multiple tasks in a busy office.
• Ability to type minimum of 40 wpm.

Work Type:

• Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• This position sits about 75 percent of the time.

Equipment:

• Computer, copy machine, fax machine, inserting machine, printer, telephone, & ten-key calculator.

Hours:

• Monday - Friday
• 8:00 a.m. to 5:00 p.m.

Starting Pay DOQ EOE:

• $18.26-19.17/hr.
• $37,981-39,874/yr.
• Additional $1.50/hour paid for hours worked after 6:00 p.m. & before 6:00 a.m.

Paid Time Off:

• 48 hours of vacation available upon hire; additional 48 hours earned during the year (96 hours in first year).
• 96 hours of sick leave during first year.

Application Deadline:

• Until filled
• Important: To be considered, a fully complete application for employment is required.

Equal Opportunity Employer/Drug-Free Workplace: We consider applicants for all jobs without regard to race, sex, sexual orientation, gender identity, religion, age, color, national origin, ancestry, disability, or familial status. Applicants requiring reasonable accommodations to the application and/or interview process should notify a representative of the Human Resources Department at 785-309-5710.

ADA Notice: For needed accommodations, please call 785-309-5745 Office or 785-309-5747 TDD Number between the hours of 8:00 a.m. & 5:00 p.m. Every effort will be made to accommodate known disabilities. For material or speech access, please call at least 5 working days prior to the event.

TH 07/09/2026