Business Growth, Communication Skills, Conflict Resolution, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Quality, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Disability Insurance, Documentation, ERP (Enterprise Resource Planning), Health Insurance, ISO 9001, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Military Electronics, Multitasking, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Politics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Development, Purchasing/Procurement, Reference Verification, Regulatory Compliance, Regulatory Requirements, Research & Development (R&D), Resolve Customer Issues, Sales, Sales Support, Salesforce.com, Shipping Documents, Team Player, Telephone Skills, Time Management, Vision Plan, Writing Skills
Specialty Silicone Products, Inc.
Customer Account Coordinator
Monday – Friday 8:30 am to 4:30 pm
Hourly Wage Range: $25.00 -$28.00
WHO WE ARE:
Specialty Silicone Products, Inc. (SSP) (A HEICO Company) was founded in 1989 by four employees of GE Silicones. They recognized that several niche markets were emerging based on silicone technology and no commercial solution existed to meet this growing demand.
They combined their experience to design and manufacture EMI/RFI Conductive Silicones for Electronics/Military applications; Silicone/PTFE Septa closures and cap mats for analytical testing; and aerospace/USP-Class VI medical-grade silicones for Industrial Gasket Fabricators.
SSP is proud to be an ISO 9001 certified company as we celebrate our 37th year in business (2026), with a reputation for developing “Silicones that Work” and delivering them to our customers with speed, flexibility, and service. Our total facility footprint is now 54,000 square feet located at 3 McCrea Hill Road in the Corporate Technology Park, Ballston Spa, NY, a beautiful rural industrial park setting just off Route 50.
Specialty Silicone Products, Inc.
Customer Account Coordinator
Monday – Friday 8:30 am to 4:30 pm
Hourly Wage Range: $25.00 -$28.00
Position Summary
The Customer Account Coordinator (CAC) plays a critical role at the intersection of customer service, sales support, and cross-functional communication. This individual is the primary internal liaison between customers and departments including Production, R&D, Sales, and New Product Development. The CAC ensures seamless coordination and communication throughout the order lifecycle—from order entry to fulfillment—while acting as a proactive customer advocate.
The ideal candidate will excel in customer communications, demonstrate strong attention to detail, be comfortable juggling priorities in a fast-paced environment, and contribute to both customer satisfaction and business growth.
Core Responsibilities
- Accurately enter and confirm customer orders received via email, phone, and portal—same day whenever possible.
- Serve as a central point of contact for customers, providing timely updates, tracking information, and resolution of inquiries or issues.
- Monitor and respond to emails and voicemails throughout the day; ensure all messages are acknowledged within 24 hours.
- Coordinate internally with production, quality, shipping, and R&D teams to ensure accurate and timely order fulfillment.
- Communicate changes or production delays proactively to customers and collaborate on solutions.
- Support the sales team by managing customer-required documentation, coordinating sample requests, and ensuring timely response to client needs.
- Review customer buying patterns and work with sales team to foster customer relationship; support customer retention and growth initiatives.
- Set up and maintain customer accounts, including credit reference checks, CRM updates, and data integrity in ERP systems.
- Process domestic and international shipping documentation accurately and in compliance with regulatory requirements.
- Answer incoming calls and direct inquiries professionally and efficiently to the appropriate team member.
- Build and maintain strong working relationships with purchasing contacts and key decision-makers.
- Actively contribute to a culture of continuous improvement by suggesting process or communication enhancements.
Required Skills & Qualifications:
- Associate degree (or equivalent experience); Bachelor’s degree preferred
- Minimum 2 years’ experience in customer service, sales support, or order management
- Proficient with Microsoft Office (Outlook, Excel, Word); ERP and CRM system experience strongly preferred (SAGE100, Salesforce, etc.)
- Exceptional written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Conflict resolution and problem-solving capabilities
- Professional demeanor, positive attitude, and strong customer service orientation
SSP Beliefs and values:
At SSP, our core beliefs and values foster a family environment.
Our Core Principles:
- We are comfortable being uncomfortable
- We give each other grace
- Every day is an opportunity to make a difference
- Never settle for good enough
- No politics
With these principles in mind we live out our mission:
Silicones that work delivered with speed, flexibility and service
SSP Quality Policy:
We are committed to:
- Consistent products and services that meet our customers’ requirements.
- An ongoing process for continuous improvement.
Our goal is to be our customer’s most preferred supplier.
WORK ENVIRONMENT:
- Onsite standard office hours Monday-Friday, 8:30 AM – 4:30 PM
- Occasional onsite after-hours email monitoring for international customer correspondence
- Standard office hours with onsite overtime during high-volume periods
Benefits:
- 401(k), with Company Match + Equity Builder
- Health insurance
- Dental insurance
- Disability insurance (STD, LTD)
- Vision insurance
- Life insurance
- Holiday Pay
- Paid Time Off
Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledH
HEICO Corporation
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.