Custodial Worker (Housekeeping) NA02

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Custodial Worker (Housekeeping) NA02

Department of the Army

United States Army Installation Management Command

SHADES OF GREEN RESORT

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

Cleans rooms, corridors, stairways, and other areas. Sweeps, mops, vacuums, dusts, scrubs, washes and polishes fixtures and furniture, walls, lanai glass and doors, equipment and furnishings in assigned guest rooms and other areas using a variety of cleaning solutions, chemicals, and cleaning equipment and supplies. Makes beds and changes out bed spreads, blankets, and linens. Add extra pillows as required. Cleans headboard, headboard light, door trim stains and marks.

Learn more about this agency

Summary

Cleans rooms, corridors, stairways, and other areas. Sweeps, mops, vacuums, dusts, scrubs, washes and polishes fixtures and furniture, walls, lanai glass and doors, equipment and furnishings in assigned guest rooms and other areas using a variety of cleaning solutions, chemicals, and cleaning equipment and supplies. Makes beds and changes out bed spreads, blankets, and linens. Add extra pillows as required. Cleans headboard, headboard light, door trim stains and marks.

Learn more about this agency

Overview

Help

Accepting applications

Open & closing dates

03/25/2026 to 09/25/2026

Salary $18.04 - $21.05 per hour Pay scale & grade NA 2

Location

Many vacancies in the following location:

Lake Buena Vista, FL

Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive

Promotion potential

2

Job family (Series)

• 3566 Custodial Working

Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No

Announcement number NENAFSG2612922020 Control number 862554500

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

The area of consideration for this vacancy is US and Non-US Citizens

Duties

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SUPERVISORY CONTROLS:

• Works under general supervision. Supervisor is available to provide information or decisions regarding problems that may arise during work. Overall work operations are reviewed for status and progress, quality, and guest satisfaction.

MAJOR DUTIES:

• Cleans rooms, corridors, stairways, and other areas.
• Sweeps, mops, vacuums, dusts, scrubs, washes and polishes fixtures and furniture, walls, lanai glass and doors, equipment and furnishings in assigned guest rooms and other areas using a variety of cleaning solutions, chemicals, and cleaning equipment and supplies.
• Makes beds and changes out bed spreads, blankets, and linens. Add extra pillows as required. Cleans headboard, headboard light, door trim stains and marks.
• Cleans the louvers closet door.
• Cleans, disinfects and deodorizes bathrooms. Changes out and refolds towels. Remove stains from basins and toilets. Remove mildew from tub and shower. Clean toilet edges. Clean shower head and coffee maker.
• Cleans lanai railing and the lanai track for sliding door.
• Wipes bird matter from lanai and lanai furniture .
• Replaces missing items in guest room.
• Empties trash and restocks room condiments and supplies.
• Clean refreshment cabinet.
• Maintains cart of supplies.
• Refills amenities utility.
• Ensures rooms are locked after cleaning and released for guest use if acceptable.
• Treats guests courteously and professionally.
• Notifies supervisors of matters requiring immediate attention.
• Cleans utility, laundry and vending rooms.
• Performs special project cleaning.
• Completes special and rush assignments requiring immediate attention.
• Follows all prescribed procedures to include those pertaining to safety and the reporting of items needing engineering repair or maintenance.
• Performs other duties as assigned.

SKILLS AND KNOWLEDGE:

• Must have the ability to follow instructions and read signs.
• Must have a basic knowledge of common cleaning solvents, cleaning tools, and equipment.
• Must know the proper uses of a variety of special cleaning and sanitizing solutions, and must be able to remove different kinds of stains from a wide variety of surfaces.
• Must be able to troubleshoot, make adjustments, and perform minor repair and maintenance of equipment.

RESPONSIBILITY:

• Works independently under general supervision to accomplish assigned work.

PHYSICAL EFFORTS:

• Required standing and walking on hard and carpeted surfaces with some bending, lifting, carrying, pushing and pulling of items. The wheeled utility cart can weigh up to 269 pounds.

WORKING CONDITIONS:

• Works is usually performed indoors in areas that have adequate heat, light, and ventilation.
• Exposed to dirt and disagreeable odors, and to skin irritations from strong cleaning solutions.
• Care is required to avoid serious injury when working on ladders to clean hard to reach places and when moving furniture or using powered equipment.

Requirements

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Conditions of employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy
• Appointee is subject to completion of a favorable suitability determination Tier 1 investigation.
• Must be available to work days, nights, weekends and holidays.
• Appointment subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3
• Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

QUALIFICATION REQUIREMENTS:

Prior work experience that provided the knowledge, skills and ability to perform the duties listed above to include the ability to use and maintain the tools and equipment of the trade, to keep the assigned work area neat and clean. Must possess good customer service skills in order to interact with people. Preferred is responsible work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision.

Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

IN DESCRIBING YOUR WORK EXPERIENCES ON YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS.

Education

Additional information

• Additional selections may be made from this vacancy announcement for up to 60 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs, or a relocation allowance may be authorized if it is determined that the move is in the Governments interest and in accordance with the installations relocation policy.
• Please check out our application information kit to view additional information you may find useful when applying for our jobs.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

Your application will remain active for 60 days or upon declination of the position identified in this vacancy (whichever occurs first). Applicants will be referred as vacancies occur. Hiring preferences and priority considerations will be applied in accordance with Federal Law and applicable regulations.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

The following documents must be submitted with your application:

• Resume

Optional: Our job application (DA Form 3433) will be accepted in place of a resume.

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

• Cover Letter
• DD-214/ Statement of Service
• DA 3433
• DA 3434
• Other (3)
• Other (4)
• Other (5)
• PCS Orders
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Including any of the following on your resume may result in an ineligible rating:

Classified or government sensitive information

Social Security Number (SSN)

Photos of yourself

Personal information, such as specifically mentioning your age, gender, race/national origin, etc

Encrypted and digitally signed documents

Illegible documents or files that cannot be opened

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

You may submit your application packet using one of the two methods identified below:

• Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2612922020. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
• Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.

Agency contact information

Shades of Green Resort

Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL

DO NOT MAIL

Lake Buena Vista, FL 32830

US

Next steps

Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

The following documents must be submitted with your application:

• Resume

Optional: Our job application (DA Form 3433) will be accepted in place of a resume.

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

• Cover Letter
• DD-214/ Statement of Service
• DA 3433
• DA 3434
• Other (3)
• Other (4)
• Other (5)
• PCS Orders
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Including any of the following on your resume may result in an ineligible rating:

Classified or government sensitive information

Social Security Number (SSN)

Photos of yourself

Personal information, such as specifically mentioning your age, gender, race/national origin, etc

Encrypted and digitally signed documents

Illegible documents or files that cannot be opened

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

You may submit your application packet using one of the two methods identified below:

• Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2612922020. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
• Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.

Expand Hide how to apply

Agency contact information

Shades of Green Resort

Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL

DO NOT MAIL

Lake Buena Vista, FL 32830

US

Next steps

Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

United States Army Installation Management Command

It is the applicants responsibility to read all sections and associated links in this vacancy announcement.

Shades of Green Resort - Serving Those Who Serve Shades of Green Resort is dedicated to enhancing readiness and morale of the combined Armed Forces by providing affordable, first-class accommodations in a premier setting combined with friendly and enthusiastic service in an environment revolving around respect, dignity and teamwork for those who have served or continue to serve our great nation.

Located at Lake Buena Vista on Walt Disney World property

This position is open to the following candidates:

• NAF Preference 1 Spouse Employment Preference (SEP)
• NAF Preference 2 Involuntarily Separated From the Military (ISMP)
• NAF Preference 3 Family Member Preference (FMP) (Foreign OCONUS ONLY)
• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Please refer to the NAF Application Kit for requirements

Agency contact information

Shades of Green Resort

Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL

DO NOT MAIL

Lake Buena Vista, FL 32830

US

Visit our careers page

Learn more about what its like to work at United States Army Installation Management Command, what the agency does, and about the types of careers this agency offers.

http://www.shadesofgreen.org

Summary

Cleans rooms, corridors, stairways, and other areas. Sweeps, mops, vacuums, dusts, scrubs, washes and polishes fixtures and furniture, walls, lanai glass and doors, equipment and furnishings in assigned guest rooms and other areas using a variety of cleaning solutions, chemicals, and cleaning equipment and supplies. Makes beds and changes out bed spreads, blankets, and linens. Add extra pillows as required. Cleans headboard, headboard light, door trim stains and marks.

Learn more about this agency

Overview

Help

Accepting applications

Open & closing dates

03/25/2026 to 09/25/2026

Salary $18.04 - $21.05 per hour Pay scale & grade NA 2

Location

Many vacancies in the following location:

Lake Buena Vista, FL

Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive

Promotion potential

2

Job family (Series)

• 3566 Custodial Working

Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No

Announcement number NENAFSG2612922020 Control number 862554500

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