Culinary Multi Unit Lead - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Culinary Multi Unit Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Culinary Multi Unit Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Culinary Multi Unit lead will assist in the successful and profitable operation of assigned Dollywood Theme Park Foods Division units by identifying and implementing goals and policies set forth by The Dollywood Company, as well as the local Health Department, through supervision of employees.   These responsibilities will be carried out in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Product / Guest excellence

• Assists Area Managers in providing creative leadership in the development, implementation, and monitoring of assigned foods locations, host advocacy, and development
• Assists Area managers in managing service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return)
• Maintains food quality guidelines, including but not limited to: holding times, following recipes and portion procedures, safe operating of equipment, and ordering, storing, and rotating food properly
• Ability to utilize customer service skills to resolve guest opportunities as they arise, but also to establish procedures to prevent future opportunities from occurring

Profit & Contribution

• Reviews payroll expenditures to be budgeted and approved based on guidelines.  Reviews and reports on daily, weekly, and period payroll expenses.  Report on weekly and period direct expenses
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
• Assists in the successful and profitable operation of multiple assigned units, including but not limited to revenue driving and expense management by maintaining inventory levels and budgets (expense controls with food costs, labor, and functional supplies)

Health & Safety

• Conducts daily safety and sanitation audits to ensure appropriate Dollywood, Start Fresh, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests
• Participates in monthly safety meetings & work closely with safety coordinator regarding safety trainers
• Ensures compliance with all restaurant policies, standards and procedures
• Ensures adequate staffing to provide appropriate line speed for their unit(s)

Leadership

• Assists in the performance of Human Resource functions for staff, including attending hiring, training, scheduling, and evaluating performance
• Ensures all team members have proper supplies, equipment and uniforms
• Empowers team to provide excellent customer service within guidelines
• Establishes and maintains open, collaborative relationships with team members and ensures Hosts do the same within the team
• Handles team members’ questions and concerns
• Solicits feedback, utilizes an “open door” policy and reviews team member satisfaction results to identify and address associate problems or concerns
• Maintains effective communication by providing direction, coaching, mentoring, correction, training, support and development of staff through timely and specific feedback and recognition
• Handles guest problems and complaints, seeking assistance from a manager as necessary
• Monitors team to ensure performance expectations are met
• Provides feedback to team members based on observation of service behaviors
• Strives to improve service performance and guest experience
• Sets a positive example for guest relations
• Performs timely evaluations of direct reports
• Motivates direct reports via incentives & recognition
• Employees must be available and willing to work at different locations on park
• Knows, understands, & enforces the use of the “Start Fresh” program when necessary
• Develops and maintains cleaning schedules for assigned unit, ensuring all Dollywood safety policies and procedures are maintained
• Be a host advocate by living out the Leading with Love principles and being a servant leader
• Opens and closes restaurant shifts
• Uses all available on the job training tools
• Communicates performance expectations in accordance with job descriptions for each position
• Coaches and counsels associates regarding performance on an on-going basis

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must have a high school diploma or equivalent
• Must be at least 18 years of age
• A minimum of 4 years of Food Service experience
• A minimum of 2 years of Supervisory experience
• Must be able to pass ServSafe Manager Certification Program
• Must be proficient in Microsoft Word, Outlook, and Excel
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check 

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently and create a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods 
• Able to work outdoors
• Manual dexterity to operate calculators and computers, as well as cash registers
• Ability to endure heat, cold temperature change and humidity to work in kitchens, walk-in coolers, freezers, and changing weather
• Able to maintain dependable work attendance and flexibility with assigned work schedules
• Able to perform other functions as assigned

Physical and Cognitive Requirements 

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job
• Able to stand and move about to assist where needed in a unit and to move from unit to unit
• Able to balance, kneel, stoop, and bend to help maintain a clean and organized work area

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.