The Customer Service Representative (CSR) is the first point of contact for clients and their pets, handling phone calls, greeting clients, updating records, preparing invoices, and processing payments.
Essential duties include answering calls professionally, screening inquiries, providing basic pet care information, scheduling, and assisting with over-the-counter sales of pet products. The role requires maintaining a polished appearance and performing related tasks as needed.
Qualifications include a high school diploma or equivalent, with preferred experience in office functions or veterinary reception. Skills needed are strong customer service, communication, flexibility, and basic math abilities.
Computer proficiency with Avimark, MS Office, and related software is required. No travel is involved, and physical demands include sitting, occasional standing, and lifting up to 30 pounds. The work environment is a professional office setting using standard office equipment.