The Customer Service Representative (CSR) role focuses on delivering an exceptional customer experience by managing customer and insurance relationships and providing administrative support to the repair team.
Key responsibilities include scheduling repairs using system tools, retrieving insurance authorizations, preparing repair work packets, documenting communication, and managing rental and repair systems to ensure smooth operations.
Candidates should have a high school diploma or GED, at least 1 year of relevant experience—preferably in auto body or customer service—and strong multitasking, communication, and attention to detail skills. A valid driver’s license is required.
Benefits offered include PTO, paid parental leave, holidays, comprehensive insurance coverage, 401(k) with match, continuing education, and more. The position pays $17-$24 per hour, depending on experience and skills.