About the Role
We are seeking a Client Support Coordinator to serve as the central point of communication and administrative coordination for our clients and internal teams. This role is well suited for someone who takes pride in accurate documentation, consistent follow-through, and delivering steady, high-quality service across a high volume of client interactions. The Coordinator helps ensure client requests are captured, processed, and resolved efficiently while representing the company professionally in every communication. This role is fully cross-trained with the Client Support Dispatcher and provides coverage for dispatching functions when the Dispatcher is unavailable.
Core Responsibilities
Serve as the primary point of contact for client inquiries received through phone, email, and the support inbox
Document client interactions, service requests, and job details accurately and completely within the CRM
Manage client communications and ensure timely follow-up in accordance with LSI's RCF Communication Process (Reach Out First, Communicate Throughout, Follow Up for Satisfaction)
Generate reports, maintain records, and support CRM data integrity across departments
Support alarm account administration, monitoring center coordination, audits, and data entry
Coordinate equipment ordering, shipping, receiving, and staging activities
Assist Operations, Sales, Accounting, and Leadership with administrative and coordination tasks
Support technicians with job documentation, part requests, and administrative follow-up
Maintain accurate client records, contract information, and account details
Communicate clearly with clients and internal teams regarding job status, updates, and next steps
Follow all company policies, communication standards, and documentation requirements
Provide backup coverage for scheduling and dispatching functions when the Dispatcher is unavailable
Required Skills & Abilities
Strong organizational and administrative skills with high attention to detail
Excellent verbal and written communication with a professional customer-facing presence
Ability to follow established procedures, documentation standards, and communication protocols
Ability to manage multiple tasks and priorities without losing accuracy
Comfortable working within structured processes and repeatable workflows
CRM proficiency and strong Microsoft Office skills
Technical aptitude and willingness to learn security and low-voltage systems
Dependable follow-through and consistent attention to accuracy and quality
Ability to work independently while coordinating effectively with internal teams
Other Requirements
2+ years of experience in customer service, client support, administration, or coordination preferred
Security, construction, or field service industry experience is a plus
Must pass a background check
Ability to work a full-time in-office schedule with reliable attendance
Ability to sit, stand, and work at a computer for extended periods
Ability to lift up to 25 lbs as needed for office and equipment support tasks
Cross-training in dispatching and scheduling functions is required
This is an in-office position, no remote work
Must be available Monday thru Friday during business hours (7:30am - 3:30pm) with no restrictions
Next Steps
If this sounds like you, submit your resume and take our Job Model Assessment by using this link:
https://assessment.predictiveindex.com/bo/n1U/CSRc
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