CSR/Clinical Veterinary Assistant

Job Description

This position serves as a key member of the client services, clinical support, and business operations team at the Marion duPont Scott Equine Medical Center (EMC), functioning in a rotational capacity across the roles of Customer Service Representative, Clinical Veterinary Assistant, and Business Support Specialist within a high-volume equine veterinary teaching hospital.

As a Customer Service Representative, the position handles client-facing responsibilities including professional and empathetic communication; appointment coordination; and accurate client check-in, patient intake, and discharge. Duties include explaining financial policies, processing payments, and ensuring a high-quality client experience across routine and emergency interactions.

In the Clinical Veterinary Assistant role, the position provides direct support to veterinarians and technical staff in the care of equine patients across emergency, inpatient, and outpatient services. Responsibilities include assisting with nursing, diagnostic and imaging procedures, surgical and anesthesia support, laboratory and pathology functions, clinic supply and monitoring patients in accordance with established protocols.

As a Business Support Specialist, the position performs essential administrative and financial support functions, including posting payments, supporting accounts receivable processes and collections, and maintaining accurate financial records to support efficient hospital operations.

The position is expected to independently prioritize tasks and manage workflow across functional areas; maintain a high level of accuracy, attention to detail, and accountability; and respond effectively in urgent and emergent situations to support patient and client care. The role also contributes to the training and support of veterinary students, interns, and staff, and participates in scheduled after-hours, weekend on-call coverage as required.

This position requires demonstrated competencies in customer service, equine clinical support, and administrative operations, along with the ability to adapt to rotating responsibilities and work collaboratively within a multidisciplinary clinical environment.

Required Qualifications

Demonstrated experience delivering high-quality customer service with the ability to communicate professionally and empathetically in person, by phone, and electronically.

Proven ability to prioritize tasks and manage workflow effectively across multiple functional areas in a fast-paced, high-demand environment while maintaining accuracy and attention to detail.

Experience in handling financial transactions and client accounts, maintaining confidentiality and integrity in all financial interactions.

Hands-on experience safely handling and working with a variety of sport, pleasure, and competition horses.

Working knowledge of equine anatomy, veterinary terminology, and general equine healthcare practices.

Ability to assist with a broad range of clinical procedures, including patient care, medication administration, diagnostic imaging and laboratory support.

Strong communication and interpersonal skills, with the ability to collaborate effectively with clients, clinicians, students, and staff.

Proficiency with computer systems and the ability to learn and effectively use veterinary practice management, scheduling, and financial systems.

Preferred Qualifications

Experience working in a veterinary or human healthcare environment in a customer service, clinical support, or administrative role.

Experience using veterinary or healthcare practice management information systems, including scheduling, billing, and medical record functions.

Experience supporting business office operations, including payment posting, accounts receivable follow-up, or collections.

Experience scheduling in a multi-clinician, specialty, or high-volume practice environment.

Licensure or registration as a Veterinary Technician.

Experience supporting advanced clinical services such as anesthesia, surgery, diagnostic imaging, intensive care, laboratory testing, or pathology/necropsy.

Demonstrated ability to adapt to rotating responsibilities and work effectively across client service, clinical, and administrative functions.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

55,000 - 60,000

Hours per week

40

Review Date

07/10/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Sonya Kessler at skessler@vt.edu during regular business hours at least 10 business days prior to the event.