CSM Project Manager

Deutsche Lufthansa AG

Tulsa, OK

JOB DETAILS
SKILLS
Analysis Skills, Aviation Industry, Billing, Budgeting, Communication Skills, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Service Management, Detail Oriented, Diversity, Driver's License, Employee Assistance Plan, English Language, Equipment Maintenance/Repair, Facebook, Federal Laws and Regulations, Healthcare, High School Diploma, Insurance, Leadership, Legal, Life Insurance, Lift/Move 70 Pounds, LinkedIn, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, OEM (Original Equipment Manufacturer), On Site Support, Problem Solving Skills, Procedure Development, Project/Program Coordination, Project/Program Management, Quality Metrics, Service Delivery, Social Media, State Laws and Regulations, Willing to Travel, XING
LOCATION
Tulsa, OK
POSTED
9 days ago

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Build relationships that keep aviation moving!

Be the trusted partner for our customers, coordinating projects, solving challenges, and delivering exceptional service from start to finish.

Your commitment to excellence will strengthen partnerships and drive success - step into a career where every interaction makes an impact!

Build relationships that keep aviation moving!

Be the trusted partner for our customers, coordinating projects, solving challenges, and delivering exceptional service from start to finish.

Your commitment to excellence will strengthen partnerships and drive success - step into a career where every interaction makes an impact!

Tasks

As the CSM Project Manager, you will perform the following duties:

  • Primary point of contact for the customer. Communicate courteously with customers and coordinates to satisfy customers' requirements and expectations
  • Coordination of work scope induction dates, field service events, and internal job management
  • Develop and direct procedures and methods that ensure quality standards and budget are met and maintained
  • Strong interface with LHT's central functions in Germany and Tulsa, being part of the global network
  • Organize and manage multiple priorities and events simultaneously
  • Provide problem resolutions to facilitate continuous improvements and improved working relationships
  • Preparation of invoices and support of outstanding accounts
  • Support of concession requests and invoice disputes
  • Perform other duties as assigned by the MES Customer Service Manager

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Benefits

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

To excel in this role, you will need a combination of the following qualifications:

  • High school diploma/GED required
  • Bachelor's degree required
  • 3+ years of professional experience, with 1+ year of aviation or engine-related experience preferred
  • Fluency in English language equired
  • MS Office (Word, Excel and Outlook) as user
  • Excellent analytical skills
  • Excellent business sense
  • Excellent cost consciousness
  • Excellent detail oriented
  • Excellent innovation
  • Excellent communication skills
  • Excellent problem solving
  • Excellent reasoning ability
  • Excellent safety and security
  • Excellent leadership skills
  • Willingness to travel
  • Must possess a valid driver's license
  • Shift work / overtime
  • Manage constant time pressure
  • Manage high stress levels
  • Lift up to 70 lbs
  • Outdoor weather conditions
  • Noise pollution
  • Must possess a legal work permit in the U.S.
  • CV/Resume required
  • Company may provide relocation assistance

Company

About Lufthansa Technik Engine Services, Inc.

Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe. As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.

Join Us.

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About the Company

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Deutsche Lufthansa AG