Administrative Skills, CCTV, Call Centers, Conflict Resolution, Customer Support/Service, English Language, Environmental Monitoring, Healthcare, Leadership, Microsoft Office, Performance Management, Presentation/Verbal Skills, Process Improvement
Location: Dallas, TX 75246 (On-Site)
Duration: 6 Months
Shift: Thursday – Monday, 11:00am - 7:30pm
What is expected (essential functions):- Proficient in ALL phone and work request dispatch responsibilities.
- Ability to fill in for CR 1's on any shift.
- Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
- Assists with the workflow and assignments for patient transporters.
- Leads or participates in projects in support of the department.
- Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
- Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
- Performs all position appropriate duties as required in a competent, professional and courteous manner.
Knowledge, Skills and Abilities:- Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
- Ability to read and write in the English language.
- Proficiency with the Microsoft Office Suite of software.
- Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
- Ability to be successful in a stressful, fast-paced environment.
Minimum Requirements: - Experience in an administrative support role and/or customer service preferred.
- Healthcare, call center, or dispatch service experience preferred.
Education: H.S. Diploma/GED Equivalent.
Experience: 1+ year experience required.
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Integrated Resources, Inc