Advertising, Advertising Agencies, Analysis Skills, Automation, Business Operations, Business-to-Business (B2B) Marketing, Campaigns, Communication Skills, Contact Management, Cross-Functional, Customer Acquisition, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Data Management, Data Quality, Diversity, Documentation, Email Marketing, Home Automation, Information Technology & Information Systems, Knowledge Base, Lead Generation, Lead Management, Leadership, Local News, Marketing, Multitasking, Onboarding, Operational Improvement, Operational Strategy, Operations Management, Organizational Skills, Performance Analysis, Power Amplifier, Problem Solving Skills, Process Improvement, Publishing, Sales, Sales Support, Scalable System Development, Target Marketing, Training/Teaching, Trend Analysis
CRM & Revenue Operations Specialist
POSITION SUMMARY
The CRM & Revenue Operations Specialist is responsible for the administration and optimization of Lee's HubSpot CRM platform. This role supports sales, marketing, fulfillment, and revenue operations through workflow automation, data management, reporting, and process improvement.
We are looking for a strategic thinker who enjoys solving problems, improving processes, and building scalable solutions within HubSpot.
KEY RESPONSIBILITIES
CRM Administration & Optimization
- Maintain and optimize the HubSpot CRM platform
- Build and manage workflows, automations, properties, forms, and user permissions
- Manage Lee's HubSpot product catalog for sales fulfillment and team communication
- Support HubSpot adoption and process improvements across business entities
Marketing Operations & Lead Management
- Build and publish forms, landing pages, and marketing assets within HubSpot
- Develop and deploy marketing emails to target audiences
- Manage contact lists, segmentation strategies, and lead routing
- Import and manage lead lists from internal teams and third-party vendors
- Support lead generation initiatives and campaign execution
Reporting & Analytics
- Analyze CRM and campaign performance data to identify trends and opportunities
- Support leadership reporting and performance tracking
- Recommend improvements to increase efficiency and user adoption
Data Quality & Governance
- Maintain accurate CRM data across contacts, companies, deals, and products
- Identify and merge duplicate records
- Ensure proper ownership assignment and data consistency across teams
- Support CRM governance and process documentation
Documentation, Training & Collaboration
- Develop and maintain knowledge base articles and process documentation
- Provide training and support to HubSpot users across departments
- Collaborate with cross-functional teams to improve workflows and communication
- Assist with onboarding and enablement related to CRM tools and processes
QUALIFICATIONS AND EXPERIENCE
- Minimum 2 years of HubSpot CRM or revenue operations experience
- Experience building workflows, automations, reporting, and CRM processes within HubSpot
- Strong understanding of CRM data management and business operations
- Strong organizational, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Education
- Bachelor's degree in information systems, business, data analytics, or marketing
- Equivalent combination of education and relevant CRM experience will be considered
- HubSpot certifications preferred
Preferred Experience
- Experience with CRM governance, process improvement, and revenue operations
- Experience supporting B2B sales and marketing organizations
- Experience in media, publishing, or advertising agency environments preferred
What Success Looks Like
- CRM data remains accurate, organized, and actionable
- Workflows and automation improve operational efficiency across teams
- Reporting and processes provide clear visibility into performance and pipeline activity
Why Join Us?
Lee Enterprises/Amplified Digital offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow flexibility to balance personal life and work. This includes paid parental leave for new parents.
Lee Enterprises is a leading provider of local news and information and a major subscription and advertising platform, with daily and weekly newspapers and rapidly expanding digital products serving 114 markets across 25 states. Our core commitment is to provide valuable, intensely local news and information to the communities we serve.
Lee Enterprises is proud to be an equal opportunity employer. We respect and celebrate diversity and are committed to creating an inclusive environment for all employees.
For more information about Lee, check us out at www.lee.net.