If youre looking to work at a technology company that designs and manufactures its solutions on U.S. soil and is a leading enabler to the industrial Internet of Things IoT consider joining MultiTechs innovative hard-working team. MultiTech designs develops and manufactures communications equipment for the industrial internet of things connecting physical assets to business processes to deliver enhanced value. Founded by an engineer more than 50 years ago we are committed to quality and service excellence. Our customers rely on MultiTech products and people to address their needs while our history of innovation ensures they stay ahead of the latest technology with a partner who will be there for the life of their solution.
SUMMARY
The CRM & Power Platform Administrator will play a crucial role in configuration stability and ongoing improvement of our Dynamics CRM environment and customer support portal. This rolewill have a direct impact on building and enhancing relationships with our customers and driving the success of our sales teams. This role is responsible for day-to-day administration data integrity user support and automation across the Microsoft Power Platform with a strong focus on enabling business users and maintaining system reliability. The administrator serves as the bridge between business needs and technical execution directly impacting the customer experience and internal efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Dynamics 365 CRM Administration
Configure and maintain entities tables fields forms views dashboards and Business Process Flows
Manage users security roles field-level security and access controls
Administer managed and unmanaged solutions and support deployments across environments DevTestProd
Data Management & Integrity
Perform data imports exports and migrations
Implement duplicate detection and data validation rules
Maintain Dataverse relationships and resolve data quality issues through auditing and remediation
Customer Service & Support Portal Configuration
Configure case management queues routing rules and SLAs
Maintain knowledge base content and structure
Support skills-based routing and agent assignment within Dynamics Customer Service or Omnichannel environments
Power Platform Automation & Apps
Build and maintain Power Automate flows for notifications approvals and process automation
Replace or modernize legacy workflows with cloud-based automation
Customize model-driven Power Apps including forms navigation and app modules
Reporting & Analytics
Translate business questions into actionable reporting and insights Create Dynamics views charts and dashboards
Support Power BI integration and basic report development
Integrations & Ecosystem Support
Support integrations between Dynamics 365 and Microsoft 365 tools Outlook Teams SharePoint
Work with internal teams or vendors on integrations with ERP ticketing or third-party systems
Maintain awareness of Azure concepts such as app registrations connectors authentication and service accounts
User Support Training & Change Management for the CRM and Power Platform related systems
Provide Tier 23 support for CRM-related issues
Onboard new users and provide ongoing training
Develop end-user documentation and quick reference guides
Manage system updates feature releases and stakeholder communications aligned with Microsoft release cycles
QUALIFICATION REQUIREMENTS EDUCATION ANDOR EXPERIENCE
B.S. in IT Computer Science or another related field preferred equivalent experience strongly considered.
5 years of experience in Microsoft Dynamics for CRM Sales and Marketing required. Including the creation of design specification documentation such as specifications for customizations data migration and system integrations.
Strong understanding of Microsoft technologies including .NET framework Azure SQL Server.
Hands-on experience administering Dynamics 365 Dataverse environments including strong understanding of Dynamics 365 CRM security data integrity and configuration best practices
Familiar with Power BI reporting.
Microsoft certifications such as Microsoft Dynamics 365 Fundamentals CRM Microsoft Power Platform Fundamentals preferred.
Hands-on experience with Power Automate and model-driven Power Apps.
Familiar with - and experienced in - Agile methodology.
Knowledge of designing functional interfaces and positive user experience.
Effectively solicits input from others to understand business requirements and translates them into technical requirements.
Strong problem solving and creative technical skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
Excellent organization and communication skills including presentation verbalwritten communication and time management skills.
Demonstrated proactivity in managing competing priorities. Independent worker capable of anticipating needs making decisions and maintaining a high level of productivity with minimal supervision.
Experience integrating Dynamics with ERP ticketing or third-party platforms.
Project Governance and management training and experience.
Software Development Lifecycle management understanding and experience.
PHYSICAL DEMANDS
Lifting requirements up to 25 pounds.
Requires sitting for periods of time.
Use hands to finger handle or feel.
Requires travel using all modes of transportation.
Requires a valid passport.
WORK ENVIRONMENT
Working conditions are normal for an office environment. Minimal noise.
Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to safety glasses hearing protection wrist and shoe straps and ESD smock. Loose fitting clothing and jewelry are not permitted. No food allowed in the manufacturing area. No cell phone use allowed in manufacturing area unless approved by management.
EQUIPMENT AND TOOLS USED
Laptop computer
Standard office equipment
Equal Employment Opportunity
It is the policy and practice of MultiTech Systems to provide all employees with a working environment free from all forms of discrimination and harassment. It is the policy of MultiTech Systems to recruit hire promote and take other personnel actions without regard to any protected class including but not limited to race color religion sex age national origin disability sexual orientation gender identity genetic information or protected veteran status and to provide equal employment opportunities for all employees and employment candidates.
If you are interested in applying for employment with MultiTech Systems and need special assistance or an accommodation as part of the employment process please contact Human Resources at applicantsmultitech.com
Benefits Summary
As a MultiTech employee youll enjoy a comprehensive benefits package that includes competitive health dental and vision insurance plans company-paid Employee Life AD&D and Short-term Disability as well as a 401k with employer matching. To support work life balance youll be eligible for 10 paid holidays and paid time off PTO. Additionally well provide you with access to Voluntary Life for you and your eligible dependents Long-term Disability flex spending and health savings accounts.