CRM Platform Specialist

Position Type

Contract

Duration

11 Months

Job Description

Job Title: CRM Platform Specialist

Location: Pittsburgh, PA

Pay Rate: $47/hr.

ZIP Code: 15204

Aera code: 412

Start Date: Right Away

Keywords: #PittsburghJobs; #CRMPlatformSpecialistJobs;

Benefits:

• On the job training, with cross training for other skilled positions and opportunities for advancement.
• The aerospace business is growing and we are continually training and promoting up from within.
• Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement.
• Award winning team with exceptional work environment.
• Six Paid Statutory Holidays after 90 days probationary period.
• One Week Paid Vacation Bonus after six months / 1960 regular hours.
• Weekly pay by direct deposit.
• Performance Reviews (and compensation reviews)

Position Overview

Seeking a CRM Platform Specialist to support our CRM Platform team. This role will assist with day-to-day platform administration, data management, and operational support activities. The ideal candidate is detail-oriented, technically capable, and comfortable working in a fast-paced, cross-functional environment.

Key Responsibilities

Platform Administration & Support

Perform routine CRM administration tasks (user setup, permissions, role management)

Monitor system health and troubleshoot user-reported issues

Support ticket intake, triage, and resolution for CRM-related requests

Maintain and update system documentation and knowledge base resources

Data Management & Governance

Execute data imports, exports, and updates using approved tools

Perform ongoing data maintenance across Leads, Accounts, and related objects

Maintain high data quality through deduplication, validation, and governance processes

Support account hierarchy management, including parent-child relationship cleansing

Assist with data audits and reporting requests

Lead & Campaign Operations Support

Act as Level 1 triage for inbound lead form submissions, ensuring timely and accurate processing

Perform basic QA on lead routing and scoring rules to ensure proper assignment and flow

Monitor and surface feedback on lead process friction points

Support campaign and lead data management activities

Track and report on key operational metrics; support process owners in maintaining accountability

Collaboration & Coordination

Partner with CRM product owners, developers, and business stakeholders

Participate in sprint ceremonies and project check-ins, as applicable

Communicate clearly on progress, blockers, and risks

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."

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