CRM Implementation Project Manager

CRM Implementation Project Manager

Req number:

R7981

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a CRM Implementation Project Manager you will manage project coordination, implementation support, business process alignment, user readiness, and operational execution related to CRM initiatives.

Job Description

We are seeking a highly organized and cross-functional CRM Implementation Manager to support the successful deployment and adoption of enterprise CRM capabilities across the organization. This role will focus on project coordination, implementation support, business process alignment, user readiness, and operational execution related to CRM initiatives. The CRM Implementation Manager will work closely with Commercial Technology leadership, IT, implementation partners, Marketing, Sales, Operations, and other business stakeholders to help ensure successful CRM rollout and adoption. The ideal candidate combines strong project management, communication, and organizational skills with experience supporting CRM implementations, business process improvements, and user enablement initiatives. This role requires occasional travel to support workshops, training, implementation activities, and business engagement across locations. This position will be contract and hybrid in Elkhart, Indiana.

What You'll Do

• Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking

• Partner with Commercial Technology leadership, IT teams, and implementation partners to support successful CRM deployment and adoption initiatives

• Facilitate cross-functional collaboration between Marketing, Sales, Operations, and other business teams during CRM implementation activities

• Support business process documentation, workflow mapping, and operational alignment efforts associated with CRM rollout

• Coordinate user acceptance testing (UAT), issue tracking, feedback collection, and resolution activities during implementation phases

• Help manage CRM implementation schedules, project documentation, meeting cadences, status updates, and stakeholder communications

• Support CRM data migration, cleanup, and validation activities in coordination with IT and enterprise data teams

• Collaborate with enterprise data, MDM, ERP, ecommerce, and product data teams to support operational alignment between CRM and related business systems

• Assist with CRM training coordination, user onboarding, documentation, and adoption support initiatives

• Monitor implementation progress and support reporting on project milestones, adoption metrics, operational readiness, and implementation KPIs

• Coordinate change management activities to help drive user engagement and adoption across business functions

• Identify implementation risks, operational challenges, and process gaps, escalating issues and supporting resolution activities as needed

• Support post-go-live stabilization efforts, enhancement tracking, and continuous improvement initiatives

• Maintain CRM project documentation, standard operating procedures, and implementation best practices

• Support vendor coordination and implementation partner management activities as needed

What You'll Need

Required:

• Bachelor's degree in Business, Marketing, Information Systems, Project Management, or related field

• Minimum 5 years of experience supporting CRM implementations, business systems projects, project management, or commercial operations initiatives

• Experience participating in CRM implementations or enterprise technology deployments

• Strong project coordination and organizational skills with ability to manage multiple priorities and stakeholders

• Experience facilitating cross-functional meetings, requirements gathering, and implementation tracking activities

• Familiarity with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems

• Understanding of business process mapping, operational workflows, and change management principles

• Strong communication and stakeholder management skills

• Experience supporting user training, onboarding, and adoption initiatives

• Detail-oriented with strong documentation and follow-through capabilities

Preferred:

• Experience in manufacturing, B2B, distribution, or commercial operations environments

• Experience working with CRM implementation partners or system integrators

• Familiarity with ERP, marketing automation, ecommerce, or customer data platforms

• Experience with project management tools and methodologies

• Exposure to data migration, CRM integrations, or enterprise data initiatives

• PMP, Agile, or related project management certification preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.