Access Control, Analysis Skills, Application Programming Interface (API), Business Solutions, CSS (Cascading Style Sheet), Call Centers, Campaigns, Channel Strategies, Clinical Support, Communication Skills, Compensation and Benefits, Computer Science, Content Management Systems (CMS), Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Data Management, Data Modeling, Data Quality, Data Warehousing, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Electronic Medical Records, Engagement Marketing, English Language, Environmental Health, Family Educational Rights and Privacy Act (FERPA), Federal Laws and Regulations, Fundraising, Genesys Solutions, HIPAA (Health Insurance Portability and Accountability Act), HTML (HyperText Markup Language), Healthcare, Higher Education, Information Technology & Information Systems, Information/Data Security (InfoSec), JavaScript, Leadership, Legal, Marketing, Marketing Automation Software, Middleware, Model Validation, Performance Metrics, Presentation/Verbal Skills, Privacy Controls, Privacy Regulations, Problem Solving Skills, Recruiting/Staffing Agency, Reporting Dashboards, Requirements Management, Research Administration, Risk Management, SQL (Structured Query Language), Scalable System Development, State Laws and Regulations, System Integration (SI), Technical Strategy, Training/Teaching, Writing Skills
CTG is seeking an experienced CRM / HubSpot Developer to design, build, and maintain scalable CRM solutions that support clinical service growth, research initiatives, fundraising, community outreach, and academic programs. This role partners closely with marketing, patient access, development, IT, and compliance teams to ensure HubSpot and integrated CRM platforms align with institutional goals, data governance standards, and healthcare privacy regulations. The ideal candidate combines strong technical development skills with a deep understanding of CRM strategy in complex, regulated environments such as healthcare or higher education.
Location: Remote, 6+ month contract
Key Responsibilities:
HubSpot & CRM Development
- Develop, customize, and maintain HubSpot CRM configurations, workflows, custom objects, forms, dashboards, and reports
- Build and optimize automation for marketing, patient engagement, alumni/donor outreach, and internal communications
- Configure lead lifecycle stages, attribution models, and data validation rules
System Integration & Data Management
- Design and support integrations between HubSpot and enterprise systems (e.g., EMR/ERP, patient access systems, fundraising CRMs, web platforms, data warehouses)
- Ensure data accuracy, normalization, and synchronization across systems
- Support API integrations, middleware tools, and secure data exchange practices
Analytics & Reporting
- Develop dashboards and reporting to support executive leadership, marketing performance, service line growth, and campaign effectiveness
- Translate business requirements into technical reporting solutions
- Partner with analytics teams to ensure actionable insights and KPI alignment
Security, Privacy & Compliance
- Ensure CRM implementations comply with HIPAA, institutional privacy standards, and data governance policies
- Partner with Information Security and Compliance teams on access controls, audits, and risk mitigation
- Support role-based permissions and data segmentation strategies
Collaboration & Stakeholder Support
- Work closely with marketing, patient access, research administration, development, IT, and external vendors
- Gather requirements, recommend solutions, and communicate technical concepts to non-technical stakeholders
- Provide documentation, training, and ongoing support for CRM users
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience
- 3+ years of hands-on experience developing and supporting HubSpot CRM or comparable CRM platforms
- Experience with CRM customization, workflows, APIs, and data integrations
- Strong SQL and/or data analysis skills
- Proficiency with HTML/CSS and familiarity with JavaScript (preferred for HubSpot CMS or custom modules)
- Experience working in healthcare, academic, or other regulated environments
Preferred Qualifications:
- HubSpot Developer or HubSpot Administrator certification
- Experience integrating CRMs with EMR systems, fundraising platforms, or enterprise data warehouses
- Familiarity with HIPAA, FERPA, or healthcare data governance frameworks
- Experience supporting large, complex organizations with multiple stakeholder groups
- Experience integrating CRM platforms with contact center solutions (e.g., Amazon Connect, Five9, Genesys)
Key Competencies:
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement abilities
- Ability to balance technical execution with strategic business needs
- Detail-oriented with a strong commitment to data quality and compliance
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $85.00 to $100.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About Us:
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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Computer Task Group, Inc
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.