Job Title: CRM Engineer Location: Remote Direct Hire/ Full time
Overview The CRM Engineer, will develop, implement, and maintain a wide variety of CRM deployments across multiple environments. The CRM Engineer will collaborate with architecture, UX and other development teams, as well as the business community. Core Responsibilities
Provide production support for MS Dynamics/CRM applications
Update/Support Microsoft Power automate Cloud Flows
Update/Support Microsoft Azure Function Apps
Update/Support Microsoft Azure Logic Apps
Support Development of Proof of Concepts (PoCs) to test new functionalities
Develop, test, and implement D365 Power Automate and related Cloud Flows
Develop, test, and implement custom features and processes in Microsoft Dynamics
Participate in business case creation and estimation of work
Recommend and implement best practices
Consult with business to modernize business processes by leveraging Power automate, Azure Functions and Logic Apps
Assist in communicating new features released to users
Create and maintain application solution documentation
Assist in writing user guides for newly developed apps
Monitor and troubleshoot performance or other issues when needed
On-call and/or after-hours work required
Skills Qualifications
Must be able to manage multiple projects simultaneously with the ability to work well under pressure
Must be self-motivated, and able to work independently, as well as interact well with others and communicate professionally with people at all levels.
Must demonstrate up-to-date expertise in D365 CRM (Power platform, power automate, Apps), C#, .NET development, Portal Development, Power BI, Azure and the ability to apply that expertise to development activities
At least 3 years of hands-on development experience with CRM solutions, D365 / CRM and/or Power Platform experience preferred
Experience with Integration within the M365 ecosystem and Microsoft Dataverse / Common Data Service
Good exposure to Common data services like Dataverse and integration to CRM solutions like Dynamics 365.
Experience building PowerApps and Flow structure driven Apps
Experience working in an Agile delivery team
Education
Bachelors Degree in Computer Science, engineering or relevant field
3+ years hands on CRM experience
2+ Year of Building PowerApps and Flow structure driven Apps
5+ years IT experience
Strong problem-solving skills -- must be able to think critically and independently