CRM Business / Systems Analyst

Job Overview:

Pay Range: $70hr - $75hr

Requirement/Must Have:

• Bachelor's degree in Business, Finance, Computer Science, or related field.
• 5+ years as a Business Analyst in retail banking or payments domain.
• 3+ years working with Microsoft Dynamics 365 (Finance & Operations, Customer Engagement).
• Strong understanding of payment systems, card processing, and banking operations.
• Familiarity with Azure DevOps, API integrations, data migration, and SQL.
• Excellent communication, stakeholder management, and problem-solving abilities.

Responsibilities:

• Collaborate with stakeholders to elicit, document, and validate requirements for retail banking and payment processes.
• Maintain and refine user stories, acceptance criteria, and prioritize backlog items for development teams.
• Translate business needs into functional specifications for Dynamics 365 modules (Finance, Customer Service, Payments).
• Analyze workflows, identify gaps, and recommend improvements aligned with industry best practices.
• Support integration of Dynamics 365 with core banking systems, payment gateways, and third-party applications.
• Develop test cases, coordinate UAT, and ensure solutions meet functional and regulatory requirements.
• Prepare user guides, process documentation, and deliver training sessions for end-users.
• Ensure adherence to banking regulations, PCI DSS standards, and data privacy requirements.

Nice to Have:

• Experience with Agile methodology and tools (Jira, Azure DevOps).
• Knowledge of ISO 20022, SWIFT, and ACH payment standards.
• Microsoft certifications in Dynamics 365.

 

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.