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CRM Business Analyst

V2Soft

Lansing, MI

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Business Analysis, Business Intelligence, Business Processes, Business Solutions, Business Strategy, Capability Maturity Model Integration (CMMI), Cloud Computing, Communication Skills, Community Support, Cost Analysis, Customer Relationship Management (CRM), Data Warehousing, Establish Priorities, Financial Analysis, Fortune 500 Customers, ISO (International Organization for Standardization), Knowledge Transfer, Nonprofit, Proposal Writing, Quality Assurance, Return on Investment (ROI), Risk Analysis, SAP NetWeaver Business Warehouse, Salesforce.com, Software Engineering, Technical Leadership, Technical Recruiting, Technical Writing, Testing
LOCATION
Lansing, MI
POSTED
4 days ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com  to know more . 



 Duties & Responsibilities:
  • Reviews, analyzes, evaluates, and prioritizes business and user needs.
  • Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
  • Maintain and prioritize CRM inbox communications.
  • Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
  • Formulates systems to parallel overall business strategies.
  • Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
  • Assist with developing and drafting RFPs.
  • Assist in deployment and management of end-user reporting tools and platforms.
  • Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
  • Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
  • Reviews, analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • Works under general supervision; typically reports to a project manager.
  • Attends all BH CRM meetings as appropriate and assigned.
  • Assist QA/Testing team when required by volume of work
Required Skills
  • 5+ years of experience as a Business Analyst
  • Experience as a BA working with applications built on salesforce
  • QA/Testing Experience

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.  

About the Company

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V2Soft