CRM Application Analyst

The CRM Application Analyst owns the application for the organization. This role enables revenue growth and sales effectiveness by ensuring the CRM platform delivers clear pipeline visibility, accurate customer data, and actionable insights. This role aligns CRM capabilities with strategic priorities, enables consistent selling processes, and drives adoption and data quality to help sales and customer-facing teams execute more effectively and make better, faster decisions. Global role to coordinate with regions.

Job Model:  Hybrid (2-3 days a week on site)

Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.

• Consistent, regular and punctual attendance is an essential function of this job.

• Serve as the business owner and subject matter expert for the CRM platform

• Partner with Sales, Marketing, Engineering and Customer Service leadership to ensure CRM supports revenue growth, pipeline management, and customer engagement strategies

• Translate commercial priorities into CRM improvements that enhance usability, consistency, insight, and decision making

• Oversee CRM changes and enhancements to ensure alignment with business processes, data standards, and adoption goals

• Champion CRM best practices, governance, and consistent usage across customer facing teams

• Evaluate new CRM capabilities from a business value perspective and recommend adoption where they support revenue and efficiency objectives

• Act as liaison between business stakeholders and IT for all CRM related initiatives

• Gather, analyze, and document business requirements and translate them into functional CRM solutions

• Document current-state CRM processes and design future state workflows to support sales effectiveness and operational efficiency

• Collaborate with cross functional teams to align CRM capabilities with evolving business needs

• Reporting, Data & Analytics

• Design and maintain CRM dashboards, reports, and views that support pipeline visibility, forecasting, and performance tracking

• Ensure CRM delivers accurate, timely, and actionable insights for sales leadership, marketing and customer facing teams

• Monitor usage patterns and data trends to identify opportunities for improvement

• Drive high data quality through governance, stewardship, and continuous improvement

• Provide day to day CRM support to business users and act as a trusted advisor on best practices

• Develop and deliver user training and documentation focused on consistent processes and value realization,

• Support change management efforts related to CRM enhancements and new capabilities

• Lead or participate in CRM user groups to gather feedback and drive continuous improvement

• Partner with Sales leadership, Marketing leadership, Customer Service, and IT to support strategic initiatives

• Ensure CRM usage aligns with company policies, data standards, and security requirements

• Maintain confidentiality and responsible handling of customer and business data

• Operates with minimal supervision as an independent contributor

• Balances multiple priorities in a fast‑changing environment

• Exercises sound judgment in complex or ambiguous business and data scenarios

• Works effectively across functions and at multiple organizational levels

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong business analysis and problem‑solving skills

• Ability to translate business needs into system‑enabled solutions

• Excellent communication and stakeholder engagement skills

• Strong analytical mindset with comfort using data to drive decisions

• Proven ability to drive adoption, consistency, and continuous improvement

• Bachelor’s degree or equivalent combination of other education and work experience.

• 4 - 6 years of relevant experience.

• Experience with business requirements gathering, implementation, and training.

• Strong analytical abilities, specifically related to understanding large data sets and managing process requirements.

• CRM platform expertise

• Business reporting and dashboarding

• Data analysis, data governance, and data quality management

• Understanding of system integrations and data relationships

• Microsoft D365 a plus

• Marketing Automation with Hubspot a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear and reach with hands and arms. Specific vision abilities required by this job include close vision. Moderate noise (i.e.; computer printers, traffic) exists daily in the work environment.

A.W. CHESTERTON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Targeted pay range: $100,000 - $110,000 annually depending on experience

Chesterton is committed to paying all its employees in a fair and equitable manner. The pay range associated with this position ($100,000 - $110,000/yr. DOE) is Chesterton's good-faith salary estimate for the presently available position. Several roles at Chesterton are considered “leveled” positions and as such, the company reserves the right to advertise and or hire for this position at appropriate level depending on applicant’s skillset/experience. If the salary range to be offered for a “leveled” based position (I, II, III, etc.) is different than what was advertised on any posting, that range will be discussed with the candidate before they are formally invited to interview.

Hired applicants may be eligible for additional incentive compensation depending on the level and or function of the position which will be discussed with the candidate prior to formal interview. Payments under these programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Please note that the final salary offered for any position will be based on many factors, including but not limited to: candidate qualifications such as education and experience, internal equity, geographical location, and budget. Please note, it is not the company's usual practice to hire near or at the top of a pay range for any position that is available.

Chesterton anticipates the application window closing approximately 45 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Chesterton to shorten or extend the application window.

All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance requirements. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Chesterton is an equal opportunity employer M/F/V/D

#LI-DNI