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CRM Administrator

Frontline Source Group Holdings, LLC dba dfwHR

Irving, TX

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JOB DETAILS
SKILLS
Administrative Skills, Business Operations, Business Skills, Business Support, CRM Integration, Communication Skills, Continuous Improvement, Cross-Functional, Customer Acquisition, Customer Relationship Management (CRM), Customer/Client Research, Data Management, Data Quality, ERP (Enterprise Resource Planning), Environmental Impact, Identify Issues, Information Technology & Information Systems, Leadership, Marketing, Microsoft Dynamics CRM, Microsoft Product Family, Operational Improvement, Performance Analysis, Process Improvement, Quality Monitoring, Reporting Dashboards, Requirements Management, Sales Operations, Team Player, Technical Support
LOCATION
Irving, TX
POSTED
3 days ago
Experienced in Microsoft Dynamics 365 CRM? This newly created Direct Hire role in Irving, Texas offers the opportunity to support and improve business processes through technology. Apply now!

Company Profile:
Our client is a growing organization investing in technology, process improvement, and operational excellence. This newly created role offers the opportunity to help build and support a Microsoft Dynamics 365 CRM environment that impacts multiple business teams across the organization.

CRM Administrator Role:
As the CRM Administrator, you will serve as the internal subject matter expert for Microsoft Dynamics 365 CRM and related Microsoft platforms. This is not simply a back-end administrative role the CRM Administrator will work closely with sales and operational teams to drive adoption, improve workflows, and support business performance through technology.
The ideal CRM Administrator will combine strong technical configuration skills with excellent communication and stakeholder support abilities.
Administer and maintain Microsoft Dynamics 365 CRM across multiple business functions
Configure entities, forms, fields, dashboards, workflows, business rules, and views
Manage CRM users, permissions, security roles, environments, and system settings
Provide hands-on support and troubleshooting for CRM users across departments
Build and maintain dashboards and reporting for leadership visibility and performance tracking
Support CRM integrations with ERP systems including IntelliDealer and Dynamics Customer Insights
Partner with business stakeholders, IT teams, and external vendors on CRM initiatives
Drive CRM adoption, user engagement, and process consistency throughout the organization
Monitor data quality, system integrity, duplication management, and reporting accuracy
Document CRM configurations, enhancements, processes, and platform updates
Stay current on Microsoft Dynamics 365, Microsoft 365, and Power Platform best practices
Support continuous improvement initiatives and long-term CRM platform development


CRM Administrator Background Profile:
3–6 years of hands-on Microsoft Dynamics 365 CRM administration experience required
Strong preference for candidates with CRM implementation or platform rollout experience
Experience configuring forms, views, workflows, security roles, dashboards, and automations
Strong knowledge of Microsoft 365, Power Platform, Excel, and CRM data management
Experience supporting CRM integrations with ERP or marketing platforms preferred
Ability to translate business requirements into practical CRM configurations
Strong communication skills with the ability to support both technical and non-technical users
Bachelor’s degree in Information Technology, Information Systems, Business, or related field preferred; equivalent experience considered


Features and Benefits:
Direct hire opportunity with long-term growth potential
Newly created role with strong visibility and impact across the organization
Opportunity to help shape and build the CRM environment from the ground up
Highly collaborative and interactive work environment
Exposure to cross-functional business operations and leadership teams
Medical, dental, and vision benefits
Paid time off and company holidays
 

About the Company

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Frontline Source Group Holdings, LLC dba dfwHR