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Critical Logistics Services Coordinator

Expeditors International of Washington

Miami, FL

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JOB DETAILS
SKILLS
Best Practices, Billing, Cargo/Freight, Communication Skills, Compensation and Benefits, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Documentation, English Language, Forklift, Fortune 500 Customers, Government Regulations, Health Plan, Import/Export, Information Technology & Information Systems, Insurance, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Logistics, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Organizational Skills, Performance Metrics, Portuguese Language, Prescription Drugs, Process Flow, Regulations, Spanish Language, Staff Development, Staff Training, Standard Operating Procedures (SOP), Stock Purchase Plans, Supply Chain Management, System Integration (SI), Time Management, Trucking, Vendor/Supplier Relations, Warehousing
LOCATION
Miami, FL
POSTED
3 days ago
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment,all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with usScope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the CLS DepartmentMajor Duties and Responsibilities* Ensure smooth and timely freight process flow within required time expectations - focus on time critical cargo shipments.* Ensure accurate and timely data entry into our operational system - process AWBs and BLs.* Track and Trace Export and Import files and reporting.* Use operational workflows on daily basis.* Ensure arrival notices are communicated in timely manner to customer and overseas offices.* Ensure accurate and timely client and Service Providers billing.* Interact with our customers in arranging their international shipments, meeting customer service standards.* Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)* Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.* Understand department process flow, looking for best practices to improve operational efficiency and productivity.* Ensure all customers standard operating procedures are in place and updated.* Meet KPI standards in accordance with the Company's procedure.* Overseas communications, timely responses to emails and phone requests (internal and external)* Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.Reporting Structure* CLS/AOG Lead, Supervisor and Manager* Availability for rotating/scheduled afterhours, overnight and weekend shift* 1 year plus related experience and/or training with specific focus on AOG and airspace industry.* Understanding of air documentation process and air shipments flow* Experience in international and domestic (air and ground) routing and dispatching.* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.* Pro-active, strong organizational skills and detail oriented with sense of urgency.* Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.* Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.* Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.Expeditors offers excellent benefits* Paid Vacation, Holiday, Sick Time* Health Plan: Medical, Prescription Drug, Dental and Vision* Life and Long Term Disability Insurance* 401(k) Retirement Savings Plan (US only)* Employee Stock Purchase Plan* Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.

About the Company

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Expeditors International of Washington