Credit Union Skip Supervisor

Location Services LLC

Indianapolis, IN

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Call Centers, Coaching, Computer Terminals, Corrective Action, Credit Union, Credit and Collections, Customer Escalations, Customer Relations, Finance, Health Plan, Insurance, Operational Support, Operations Management, Performance Analysis, Performance Metrics, Performance Reviews, Regulatory Compliance, Service Level Agreement (SLA), Team Lead/Manager

LOCATION

Indianapolis, IN

POSTED

28 days ago

Summary/ObjectiveThe Skip Supervisor will support and develop a team of Skip and/or Forward team members. The team leader will manage the daily activities of their team members, ensuring compliant, efficient, and effective completion of assigned tasks and support the operational management of the department. Essential FunctionsProvide daily direction to team members to ensure client assigned workload is completed in accordance with client specified service level agreements (SLAs)Coach and develop team members, targeting improvement in established key performance indicators (KPIs)Assist team members with customer escalations, vendor issues, and high priority client requests as requiredConduct audits of team member work queues and review of customer phone calls to identify areas of opportunity and recognize team member best practicesTime and attendance maintenance of team members, including payroll approval/verification, time off tracking, and shift and break adherence monitoringConduct employee performance evaluations, corrective action, and other coaching and development activities as neededEnsure team member adherence to all aspects of regulatory compliance, client specific requirements, and SLAsServe as key point of contact for clients, helping to build mutually beneficial relationships with Location Services’ valued client partnersSupport executive management in ongoing initiatives as assigned CompetenciesEthical conductLeadershipPerformance management Communication proficiencyOrganizational skillsTime management Education and ExperienceHigh school diploma or GED diploma or equivalent required Bachelor’s degree or higher, in business related field, preferred Minimum 2 years in auto-finance, collections, or call center experience requiredSupervisory experience preferred BenefitsCompetitive compensation packageFull suite of medical benefits, including dental, vision, 401k, pet insurance and more!PTO and holidays Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are variable and based on business need. Physical RequirementsThis position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic. EEO StatementLocation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Applicants must be legally authorized to work in the United States

Credit Union Skip Supervisor

Location Services LLC

Indianapolis, IN

About the Company

Location Services LLC

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