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Credit Representative - Bilingual Spanish

Worldpac

  • Oakbrook, Illinois
  • 30+ days ago
  • $21.25–$28.50 Per Hour
  • Full-time

Highlights

The role will workcloselywithinternal Creditteammembersand Commercial Salesand CustomerFirst teams as necessary to resolve customer concerns causing delays in payments. Thisrolewillworkcloselywithkeycustomersandthecross- functional teams to understand and resolve issues while adhering to established company policies and procedures.

Numbers & Facts

LocationOakbrook, Illinois
Job TypeFull-time
Salary$21.25–$28.50 Per Hour

Description

Opportunity Information:

Summary

TheCreditRepresentativeisresponsibleforcontactingWorldpaccustomerstocollectpastduereceivable balances. This will include negotiation of payment arrangements, resolution of customer disputes and working with internal teams to accomplish KPI’s, objectives.

The role will workcloselywithinternal Creditteammembersand Commercial Salesand CustomerFirst teams as necessary to resolve customer concerns causing delays in payments.The role will work with Collectionsmanagementteamonproperescalationofcustomerswithpaymentissues.Astrongcustomer service mindset is required for success.

The role will work closely with cross-functional departments and Credit team members to coordinate daily workflowandensurecompliancewithSLAs.Thisrolewillworkcloselywithkeycustomersandthecross- functional teams to understand and resolve issues while adhering to established company policies and procedures.

EssentialDuties&Responsibilitiesincludethefollowing:

  • Dailyagingreportmonitoringandfollowthroughoncollectiontoassurethatdelinquentaccounts are worked based on priority and in a timely manner and properly notated

  • DevelopandmaintainpositiveworkingrelationshipswithallcustomerswithinassignedA/R portfolio

  • Reconciliationofpastduebalances,withclearandconcisecommunicationtoourcustomers,sales staff, and management to resolve disputed balances

  • Resolvesdisputedandunapplieditemsonthecustomeraccounts

  • Workswithinternalandexternalcustomertoclearopenaccountsreceivablebalances

  • Makesrecommendationsforsettingupcustomerpaymentplans,placingcustomeraccountsonhold and accounts to be placed with 3rd party collections and bad debt

  • Worksinateamsupportiveenvironment

  • Performsothercollectionrelateddutiesasrequiredbymanagement

  • Complieswithallestablishedpoliciesand procedures

  • Abilitytoorganizeandinterpretdataaswellascommunicatinganalytic results/recommendations

  • Abletomanagemultipletaskssimultaneouslytocompletionwithsoundbusinessjudgment

  • Creditholdreviewandorderreleasespercompanypolicy guidelines

  • Specialprojectsasassigned

SupervisoryResponsibilities

None

Workweek

Theregularworkweekisfortyhours,however,requirementsofthepositionmaywarrantextendedwork hours.Associate must be available to work Saturdays.

Qualifications

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessential functions.

Educationand/orExperience

  • MinimumAssociatesdegreeinBusinessrelatedfieldpreferred,orequivalentexperienceinlieuof Associate degree

  • 2+years’experienceinacreditandcollectionsorcustomerfacingrole

  • Effectivecollections,issueresolution,deductionmanagement,andnegotiationskills

  • Collaborativeattitude,aswellasstronganalyticalandinvestigative skills

  • Provenabilitytoworkbothindependentlyandasateam member

  • Understandingofbasicaccountingandbookkeepingprocedures

  • Abilitytocommunicateprofessionallyandeffectivelywithalllevelsofinternalandexternal management through various methods of communication

  • Abilitytodefineproblems,identifysolutionsandfollowthroughtocompletion

  • Excellentverbalandwrittencommunication

  • Strongdecision-makingskillswithstrongattentiontodetailandactionresults oriented

  • WorkingknowledgeofAS400system

  • Excellentcustomerserviceskills

  • Knowledgeoftransactionalprocessesandsystems

Certificates,Licenses& Registration

IslegallyabletoworkintheUnitedStates.

PhysicalDemands

  • Whileperformingthedutiesofthisjob,theassociateisregularlyrequiredtotalk,hear,stand,walk and use hands to handle or feel objects, tools or controls.

  • Theassociatefrequentlyisrequiredtoreachwithhandsandarms.

  • Theassociateisfrequentlyrequiredtositandoccasionallyrequiredtoclimborbalance;andstoop, kneel and crouch.

  • Theassociatemustregularlyliftand/ormoveupto10poundsandoccasionallyliftand/ormoveup to 25 pounds

  • Specificvisionabilitiesrequiredbythisjobincludereadingvisionforcomputermonitorandhard copy print.

WorkEnvironment

Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanassociateencounters while performing the essential responsibilities of this job. While performing the duties of this job, the associate is occasionally exposed to airborne particles. The noise level in the work environment varies from quiet to moderate.

Location Type: On-Site Pay Range: USD $21.25 - USD $28.50 /Hr.

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