Communication Skills, Consumer Loans, Credit and Collections, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Quality, Detail Oriented, Documentation, Employee Benefits, Financial Services, Fitness, Futures, Health Insurance, High School Diploma, Loan Restructuring, Loan Servicing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Record Keeping, Reporting Skills, Resolve Customer Issues, Sales Management, Student Loans, Team Player, Time Management, Writing Skills
Credit Reporting & Loan Servicing Specialist (Metro 2 & eOscar)
$23.00 - $27.00 per hour | Full-Time | Onsite role in Phoenix, Arizona
Become a Credit Reporting Expert at Yrefy
Yrefy is a fast-growing private fintech company helping borrowers and co-borrowers find relief from the burden of student loan debt through innovative refinancing solutions.
We're looking for a detail-oriented Credit Reporting & Loan Servicing Specialist who has experience with consumer lending, loan servicing, credit reporting, Metro 2 reporting, or dispute investigations. This is a unique opportunity to build expertise in a highly specialized area of financial services while making a meaningful impact on borrowers' financial futures.
If you enjoy solving complex account issues, researching discrepancies, ensuring data accuracy, and working in a collaborative environment, we'd love to meet you.
What You'll Do
Credit Reporting & Compliance
- Review and validate account data for monthly credit bureau reporting
- Research and investigate consumer credit disputes
- Process and document ACDV and eOscar dispute responses
- Monitor reporting exceptions and coordinate corrections
- Partner with Compliance and Operations teams to maintain reporting accuracy
Loan Servicing & Account Management
- Research borrower accounts and payment history
- Reconcile payments and account transactions
- Process account updates and maintenance requests
- Support loan modifications, settlements, and account adjustments
- Maintain accurate servicing records and documentation
Customer Support
- Respond to borrower inquiries via phone and email
- Research and resolve account-related questions
- Provide professional, timely customer service
- Support servicing and collections teams as needed
What We're Looking For
Required Qualifications
- High school diploma or equivalent
- 1-3 years of experience in loan servicing, consumer lending, financial services, collections, or credit reporting
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office, including Excel and Outlook
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Experience with Metro 2 reporting
- Experience with eOscar dispute processing and ACDV investigations
- Consumer credit reporting experience
- Experience using loan servicing platforms or CRM systems
- Associate's or Bachelor's degree
Why Join Yrefy?
We believe great employees deserve great benefits.
Benefits Include:
- 100% Employer-Paid Medical Insurance for Employees AND Their Entire Family (including Mayo Clinic access)
- 401(k) and Roth Plan with 4% Company Match and Immediate Vesting
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term and Long-Term Disability Insurance
- Fully Paid Lifetime Fitness Membership (with qualifying attendance)
- Student Loan Repayment Assistance
- Education Assistance Programs
- Catered Friday Lunches
- Fully Stocked Snack Kitchens
- Fun, Team-Oriented Office Environment
- Career Growth Opportunities with a Fast-Growing Fintech Company
Make a Difference and join a company that is helping people improve their financial future while building specialized expertise in one of the most sought-after areas of consumer lending and credit reporting.
Apply today.