Credit Products Manager Sr - Leisure, Hospitality and Gaming

Location
New York, NY 10018

Job Summary
The Senior Manager of Credit Products - Leisure, Hospitality and Gaming business vertical is responsible for overseeing first-line credit underwriting and portfolio management within an assigned vertical, ensuring alignment with the bank's risk appetite and business objectives. This role manages a team of underwriters and credit professionals, ensuring accurate risk grading, loan evaluation, and ongoing portfolio monitoring. Utilizing data-driven insights and portfolio analytics, the Senior Manager identifies emerging risks and opportunities, providing recommendations to leadership to support sound credit decisions. Collaborating with sales, risk, and technology teams, this role helps drive responsible growth, improve underwriting processes, and enhance credit product offerings. With a focus on operational execution, regulatory compliance, and continuous improvement, the Senior Manager plays a key role in maintaining portfolio quality and supporting the bank's long-term success.

Job Responsibilities:

JOB RESPONSIBILITIES

• Maintains visibility and deep knowledge of bank relationships within the assigned specialized region or vertical to ensure alignment with business objectives.
• Executes on the strategic priorities set by the Head of Credit Products, Line of Business leaders, Credit Products Senior Director and 2nd and 3rd Line Risk partners to ensure alignment with enterprise goals.
• Proactively identifies and escalates areas for improvement in credit processes, policies and procedures
• Maintains the credit quality of assigned portfolios and/or lending verticals by overseeing underwriting, portfolio management, and risk monitoring activities.
• Establishes and fosters a shared vision across assigned regions and verticals, ensuring consistency in credit decisioning and risk management practices.
• Attracts, develops, and retains top talent within Credit Products by providing leadership, coaching, and professional development opportunities for underwriters, portfolio managers, and credit analysts.
• Collaborates closely with Sales, Credit Products, and Risk teams to drive responsible growth, optimize credit decisioning, and enhance portfolio performance
• Serves as a key point of contact for deal flow assignment, credit risk reviews, and escalations, ensuring timely and well-informed credit decisions.
• Leverages data-driven insights and analytics to identify emerging credit risks and opportunities, proactively adjusting strategies as needed.
• Well versed in legal documentation (e.g., Credit Agreements) and positioned to both develop more junior associates on the topic and interact with internal and external legal counsel and negotiate terms directly with clients.
• Ensures compliance with regulatory requirements, internal policies, and risk frameworks while supporting continuous process improvements.
• Provides credit risk reporting and analysis to senior leadership, contributing to portfolio strategy and risk management discussions.
• Partners with legal and compliance teams to ensure underwriting and portfolio management practices align with all regulatory requirements.
• Supports senior leadership in delivering portfolio analysis and reporting, contributing to strategic decision-making.
• Recruits, develops and trains top credit underwriting and portfolio management talent.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, to include continuous improvement and transformation initiatives, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) in Business, Economics or related field.
• Minimum experience required: 12+ Years of 1st line of defense leveraged finance credit underwriting, portfolio management, and risk management experience within the Financial Industry including credit strategy and credit analytics. Banking experience in the Leisure, Hospitality and Gaming sector is preferred.
• 5+ years of experience in managing teams of credit analysts, underwriters in the specialty vertical.
• 5+ years of experience in the direct specialized line of business (Specialized commercial industries, capital markets, corporate commercial banking, etc.)
• Experience and expertise in credit bureaus, credit decision engines, credit and cash flow modeling for underwriting and portfolio management decisions, income/identity verification and loss forecasting.

Preferred Qualifications:

• Education level preferred: Master's Degree (or Postgraduate equivalent)

Job Competencies:

• Strong knowledge of federal and state laws and regulations related to credit decisions, ensuring compliance in underwriting and portfolio management.
• Proficiency in credit bureaus, credit decision engines, underwriting models, and portfolio management strategies, with experience in income/identity verification and risk assessment.
• Effective communication and presentation skills, with the ability to translate credit analysis into actionable strategies and policies for key stakeholders.
• Demonstrated ability to contribute to business strategy by incorporating industry knowledge and market trends into credit risk assessments and recommendations.
• Proven ability to manage multiple priorities, meet deadlines, and execute tasks efficiently in a fast-paced environment.
• Strong leadership and team development skills, fostering collaboration, coaching, and professional growth within the credit team.
• Physical demands (ADA): No unusual physical exertion is involved.

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range
$143,247.00 - $238,613.00

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.