Credit and Collections, Customer Satisfaction, Documentation, Negotiation Skills, Reconciliation, Resolve Customer Issues, Sales, Sales Tax
Summary:
The Credit Manager support collections strategies and resolve Customer Account issues.
Essential Duties and Responsibilities:
- Contact customers for payment commitments to satisfy balances due or delinquent balances.
- Negotiate positive resolution to outstanding Aging so as to allow for the continued sale of product to customers.
- Order release on Customer accounts.
- Secure appropriate Sales-tax exemption documentation from Customers and interact with SALT.
- Receive inbound phone calls from internal and external customers to satisfy service level service-based actions.
- Open new COD and Terms Accounts as needed.
- Coordinate Customer Account reconciliation with internal and external sources.
- Procure, review, and decision Reports from industry repositories.
- Invoice/statement servicing.
- Other duties and ad hoc reporting as requested.