Credit Manager

Title: Credit Manager
Classification: Full Time – Exempt
Pay Range: $70,000 to $90,000
Location: Monterey, CA
Reports To: CFO

About the Company:

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 12 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at www.haywardlumber.com

Mission:

Our mission is to be the most dependable supplier of products, services and solutions to the construction market, as it has been since 1919.

Position Summary:

The Credit Manager is responsible for leading the Company's credit and collections functions while protecting company assets through effective credit risk management, collection practices, and lien administration. This position oversees the daily operations of the Credit Department, supervises the Collections Team, and partners closely with Sales, Operations, and Finance to support profitable growth while minimizing financial risk. In addition to departmental leadership, the Credit Manager maintains responsibility for complex customer accounts, conducts collection activities as needed, administers mechanics' lien processes, and ensures compliance with company policies and applicable laws.

Responsibilities:

• Direct the Company's commercial credit program, including customer credit evaluations, credit limit recommendations, and ongoing account risk management.
• Oversee the Company's mechanics' lien process, including preliminary notices, lien filings, lien releases, and coordination with legal counsel when appropriate.
• Monitor accounts receivable performance and implement strategies that reduce delinquency and bad debt while supporting customer relationships and sales growth.
• Lead, coach, and develop the Collections Team while ensuring consistent collection practices and timely follow-up on outstanding accounts.
• Personally manage complex or escalated collection matters, negotiate payment arrangements, and resolve disputed balances when necessary.
• Ensure compliance with applicable lien laws and protect the Company's rights on construction projects.
• Partner with Sales, Branch Operations, and Finance to balance customer service with sound credit decisions.
• Analyze customer financial information, payment trends, and account performance to support informed credit recommendations and financial reporting.
• Foster a culture of accountability, professionalism, and continuous improvement within the Credit Department.
• Develop and maintain departmental procedures, performance metrics, and internal controls to improve efficiency and safeguard company assets.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Equivalent experience may be considered.
• 5+ years of commercial credit and collections experience.
• 5+ years of hands-on California mechanics-lien and preliminary-notice experience.
• 2+ years of supervisory or management experience leading a credit/collections team.
• Experience in commercial credit, construction lending, or building materials distribution.
• Strong understanding of commercial credit, accounts receivable, and collection practices.
• Ability to analyze financial information and make sound credit decisions.
• Excellent leadership, communication, negotiation, and conflict-resolution skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with ERP systems and Microsoft Office, particularly Excel.
• Preferred certifications: NACM Commercial Construction Credit Specialist and/or an NACM designation (CBA, CBF, or CCE).

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.
• No weekends