Credit Manager

Responsible for managing the credit quality of the commercial and consumer loan portfolio. Must be knowledgeable about the market and have the ability to analyze financial statements ranging from a variety of Business and Industry types with the experience to provide banking solutions. Candidate must have the ability to assist lending departments with overall bank goals to include but not limited to, policy compliance, underwriting structure and pricing, and credit presentations. This role will provide oversight and leadership for the credit analysts and others as assigned and monitor processes for continuous improvement, efficacy, and compliance with applicable regulations, with a heavy focus on loan quality control objectives that are consistent with the bank’s goals. Candidate works to manage various projects to assist with the overall credit quality of the loan portfolio with emphasis on an adherence to policy and procedure.  

Will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

DUTIES AND RESPONSIBILITIES:

CHIEF CREDIT OFFICER PARTNERSHIP & CREDIT GOVERNANCE

• Work closely with and provide direct support to the Chief Credit Officer (CCO) on credit administration priorities.
• Review credit requests/authorizations with emphasis on sound structure, policy compliance, documentation expectations, and regulatory alignment; provide feedback to the CCO.
• Attend loan committee as required and provide informed structural/risk feedback.
• Keep current on lending regulations, documentation, programs, and internal policies; provide ongoing recommendations to strengthen policy/procedure.

PORTFOLIO QUALITY CONTROL & REPORTING

• Coordinate and provide leadership on Quality Control functions, annual loan reviews, problem loan reporting, semi-annual construction reporting, and other credit administration reporting as assigned.
• Own/oversee loan quality assurance processes, tickler/covenant tracking expectations, and report accuracy/timeliness.
• Identify trends, emerging risks, and process gaps; recommend and help implement corrective actions that improve outcomes and exam readiness.

UNDERWRITING STANDARDS & CONTINUOUS IMPROVEMENT

• Identify and recommend improvements that increase underwriting efficiency while maintaining strong credit quality and adherence to policy/procedure.
• Conduct commercial loan file reviews as needed to validate policy compliance and documentation quality.
• Support training for commercial lending functions (credit fundamentals, policy standards, memo quality, and structural best practices).

CROSS-FUNCTIONAL RISK PARTNERSHIPS

• Work closely with leaders and teams across Commercial, Consumer, Construction, Loan Operations, Appraisal, and Special Assets to support consistent credit practices and clear handoffs.
• Work with Special Assets department; support past-due strategy and restructures as needed.
• Interface with loan review, regulators, compliance, and auditors as required or directed.

ADDITIONAL RESPONSIBILITIES

Employees are required to actively use the Service Pledge in all customer encounters.

                       Service Pledge:         

                                                Smile

                                                Eye Contact

                                                Refer to Customer by name

                                                Viable Options

                                                Instant Acknowledgement

                                                Customers Always Come First

                                                End with “Thank you”

• Participate in required training, staff meetings, and lobby displays.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of First Security Bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank training courses within assigned time frame(s).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.  Must complete the assigned online training courses and achieve a passing score by due date.
• Represent First Security Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, flexibility and adaptability in meeting bank and customer needs.  Keep work area tidy and maintain customer privacy.
• Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.
• Additional duties as requested or assigned.

QUALIFICATIONS

     EDUCATION AND EXPERIENCE:

• Minimum of ten (10) years of progressive experience in credit analysis, commercial lending, and/or credit administration, with demonstrated ability to evaluate complex borrowers and structures.
• Bachelor’s degree in business, accounting, finance, or related field is required.
• Prior experience in nCino preferred.

     KNOWLEDGE, SKILL, ABILITY:

• Demonstrated ability to coach/lead analysts or influence underwriting standards across a team.
• Strong written and verbal communication skills; comfortable providing feedback to management. 
• Proficient in Microsoft 365(Excel,Word, Outlook Teams) strong Excel capability required for financial analysis, reporting, and portfolio monitoring.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.
• Must be able to deal calmly and professionally with numerous different personalities from diverse cultures and various levels within and outside of the bank and demonstrate highest levels of customer service discretion when dealing with public.

 WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. 

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.