Credit/Collections Clerk-Buena Park, CA

ESSENTIAL FUNCTIONS:

• Collect assigned accounts, which may include Amada America, Inc. and Amada Capital Corporation finance contracts.
• Use aggressive follow-up collection techniques to pursue and collect all collectable past due monies and determine all factors relating to the customer’s delinquency and/or holding of monies due Amada.
• Work with various departments and managers to resolve disputes or conflicts to conclusion, such as invalid PO’s, invoicing errors, incorrect shipments, service errors, etc.
• Report any account believed to be in financial difficulty and/or not currently capable of making their payments to Amada as they become due to the Supervisor or Manager.
• Process and submit customer account adjustments such as sales tax adjustments, A/R refunds and Bad Debt write-offs.
• Other activities as assigned by Credit management.
• Release customer orders on hold for various Credit reasons.
• Work with various departments and managers to resolve disputes or conflicts to
  conclusion.
• Submit customer account adjustments such as sales tax adjustments, A/R refunds and Bad Debt write-offs.

REQUIREMENT

• 3+ or more years of experience
• Microsoft Office programs at intermediate level – Excel and Word.
• Previous experience using larger scale operating software for daily operations.

NON-ESSENTIAL FUNCTIONS:

• Filing
• Copying
• Scanning

REPORTING RELATIONSHIP:    Credit/Collections Supervisor or Manager

SUBORDINATE STAFF:              None

KNOWLEDGE:                           Specific to applications used in the department.

SKILLS:

Microsoft Office programs – Excel and Word

Solid knowledge of Internet use

WORKING CONDITIONS:

LIFTING:  Average Weight: 25 lb.                  Frequency: Daily