Credit & Collections Analyst- Bilingual (SOC)

Our Credit & Collections Analyst is responsible for collecting payments and setting up payment plans for those being monitored on our electronic monitoring and drug testing programs. * Coordinate office scheduling and administrative operations while maintaining clear, consistent communication with staff and management regarding client accounts and service issues.

Job Summary:

**HYBRID SCHEDULE THAT WILL TRAVEL BETWEEN LOCAL OFFICES IN Littleton, Centennial, Englewood, Highlands Ranch, and Denver.**

Our Credit & Collections Analyst is responsible for collecting payments and setting up payment plans for those being monitored on our electronic monitoring and drug testing programs.

Duties/Responsibilities:

* Manage accounts receivable by establishing client financial obligations, processing payments, maintaining accurate account records, and ensuring timely payment updates.

* Collect program fees, coordinate payment plans and recurring payments.

* Manage delinquent accounts in compliance with company policies and FDCPA guidelines.

* Investigate and resolve billing discrepancies, payment issues, and client account concerns while maintaining collection performance standards.

* Provide professional customer service by handling financial discussions, resolving complaints, troubleshooting program and equipment issues, and communicating product, service, and policy information.

* Coordinate office scheduling and administrative operations while maintaining clear, consistent communication with staff and management regarding client accounts and service issues.

* Travel Required- up to 60%

Keyword: Collections Specialist
Required Experience:

Skills/Abilities:

* Strong communication and active listening skills

* Problem-solving and conflict resolution abilities

* Patience, empathy, and professionalism

* Basic computer and data entry skills

* Ability to multitask and manage time effectively

* Bilingual (Spanish- verbal/written communication) required

Education and Experience:

* High School Diploma or Equivalent

Physical Requirements (With or without reasonable accommodation):

* Sitting/Standing: over 70 %

* Fine Motor Movements: over 70 %

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

From: SCRAM Systems