Credit and Collections Supervisor (68316)

JOB TITLE: Credit and Collections Supervisor - Jacksonville, FL

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Sick Time - 5 days
• Vacation Time - Earn up to 2-weeks on your first year of employment
• Paid and Floating Holidays
• Premium FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITIES:

• Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines
• Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution
• Ensures timely and accurate communication of credit holds and releases to Sales and Operations
• Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history
• Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate
• Proactively identifies high‑risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation.
• Partners with Sales and Operations to balance credit risk while supporting revenue growth
• Ensures all internal and external credit-related communications are clearly documented in NetSuite
• Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness.
• Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution
• Provides coaching, training, and performance feedback to team members
• Plans and adjusts team schedules and workload distribution based on business needs and priorities
• Participates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by management
• Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations
• Participates in process improvement initiatives and internal audits recommending enhancements where appropriate
• Serves as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high‑quality service

REQUIRED QUALIFICATIONS AND SKILLS:

• 5+ years' experience in Accounts Receivable, credit and collections, or related role
• 2+ years supervisory or team lead experience preferred
• Bilingual preferred (English/ Spanish)
• Bachelor's degree preferred but not required
• Strong understanding of credit risk assessment and financial statement analysis
• Experience in corporate collections with large customer base
• Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist
• Experience with ERP systems (NetSuite preferred)
• Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution
• Strong analytical, communication, and negotiation skills