JOB TITLE: Credit and Collections Supervisor - Jacksonville, FL
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
Sick Time - 5 days Vacation Time - Earn up to 2-weeks on your first year of employment Paid and Floating Holidays Premium FREE Medical and Dental coverage options Vision Insurance 401(k) with company matching Life Insurance Discounts on Tires and Wheels Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
Pride yourself in providing excellent customer service Have proven time management mastery Have the ability to work independently and in a team Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITIES
Supervises daily credit and collection activities of assigned team members Monitors Soft Hold Orders and ensures timely review, escalation, and resolution Ensures holds and releases are communicated to Warehouse/Sales within reasonable timeframe Reviews weekly aging reports and ensures appropriate follow-up Oversees payment plans and special arrangements to ensure compliance Proactively identifies and escalates high-risk or deteriorating accounts to management Partners with Sales and Operations to balance credit risk with revenue growth Ensures all internal and external communications are clearly documented in NetSuite Monitors statement processing and collection workflow efficiency Prepares and reviews files for third-party collection agency assignment; monitors status until closure Provides coaching, training, and performance feedback to team members Schedules team coverage and monitors workload distribution Prepares monthly reports on credit exposure, delinquency trends, and DSO performance Participates in process improvement initiatives and internal audits Provides excellent customer service to internal team members and external customers
REQUIRED QUALIFICATIONS AND SKILLS
5+ years' experience in Accounts Receivable, credit and collections, or related role 2+ years supervisory or team lead experience preferred Strong understanding of credit risk assessment and financial statement analysis Experience in corporate collections with large customer base Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist Experience with ERP systems (NetSuite preferred) Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution Strong analytical, communication, and negotiation skills