Role Overview:
Manage credit, collections, and customer service for an assigned portfolio, ensuring cash collection goals are met in a high-volume environment. Focus on dispute resolution and deduction analysis for Fortune 500 accounts.
Key Responsibilities:
Conduct collections and resolve payment issues with a customer-focused approach.
Investigate and validate customer disputes, deductions, and claims promptly.
Apply cash and adjustments accurately using Oracle (preferred).
Respond to customer inquiries within 24 hours.
Analyze invoices for contract compliance and support month-end closing.
Required Skills & Experience:
3–5 years of collections experience, preferably in high-tech or high-volume settings.
Advanced Excel proficiency (assessment required).
Experience with dispute resolution for Fortune 500 accounts.
Strong communication, negotiation, and organizational skills.
Ability to work independently and under tight deadlines.
Oracle or similar ERP experience is a plus.
Bachelor's degree preferred but not required.
Preferred:Oracle experience; degree in Accounting/Business.
Note:This is not a front-end collections role. Hybrid schedule is fixed; training may require initial full-time in-office attendance.