Credit and Collection Analyst

Job Description:

The Credit and Collection Analyst I is responsible for evaluating customer credit risk and supporting the timely collection of outstanding receivables to maintain consistent cash flow and minimize financial exposure. This role contributes to department objectives by assessing creditworthiness, monitoring accounts receivable activity, and resolving payment issues. The position collaborates with internal teams and external customers to address disputes, negotiate payment arrangements, and improve collection outcomes. Through accurate analysis and effective communication, the role helps protect the organization’s financial stability.

Primary Duties

Primary duties may include, but are not limited to:

• Evaluates the credit risk of new and existing customers through analysis of financial data, payment history, and related credit information.
• Recommends appropriate credit limits and payment terms based on established guidelines and risk assessments.
• Monitors accounts receivable balances and aging reports to ensure timely collection of outstanding payments.
• Communicates with customers regarding past-due accounts through phone calls, written correspondence, and electronic communication to resolve delinquent balances.
• Negotiates and documents payment arrangements with customers experiencing financial challenges and monitors compliance with agreed terms.
• Researches and resolves billing disputes by coordinating with internal departments to correct discrepancies and address customer concerns.
• Prepares regular reports related to receivables aging, collection performance, and credit exposure for management review.
• Supports process improvement initiatives related to credit evaluation, collections, dispute resolution, and reporting accuracy.
• Provides backup support to cash application activities as needed.
• Performs other duties as assigned.

Job Requirements

Education and Experience Requirements:

Requires a Bachelor’s degree in finance, accounting, business administration, or a related discipline; 3+ years of experience in credit analysis, collections, or a related financial role, or any combination of education and experience, which would provide an equivalent background. Credit Business Associate certification preferred.

• Strong analytical skills with the ability to assess credit risk and interpret financial information.
• Effective verbal and written communication skills for interacting with customers and internal stakeholders.
• Strong attention to detail and accuracy in maintaining financial records and documentation.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Solid problem-solving and negotiation skills to resolve disputes and establish payment solutions.
• Working knowledge of applicable credit, collection, and compliance regulations.

Essential Mental and Physical Functions:

• Ability to analyze financial data and make sound decisions based on established policies.
• Prolonged periods of sitting and performing computer-based work.
• Ability to communicate clearly and professionally via phone, email, and written correspondence.
• Ability to lift up to 25 lbs. occasionally.
• Ability to bend, stoop, or climb as required.

Work Environment:

• Perform all tasks in an office or office-like environment.
• Regular use of standard office equipment.
• Minimal exposure to physical hazards.
• Frequent interaction with internal teams and external customers.
• Compliance with all company policies to maintain a safe and professional work environment.