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Credit and Collection Analyst III - Customer Management

Mindlance

Johnston, IA

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Best Practices, Business Development, Claims Processing, Coaching, Communication Skills, Computer Skills, Conferences, Credit Analysis, Credit and Collections, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Data Analysis, Data Collection, Financial Fraud, French Language, Know Your Customer (KYC), Legal Investigation, Loyalty Programs, Maintain Compliance, Onboarding, Presentation/Verbal Skills, Product Programs, Product Support, Regulations, Reporting Skills, Risk Analysis, Risk Management, Sales, Sales Management, Service Delivery, Standard Operating Procedures (SOP), System Operations, Team Lead/Manager, Track Customer Issues, Writing Skills
LOCATION
Johnston, IA
POSTED
7 days ago
Credit and Collection Analyst III

Major Purpose
Performs credit and collection duties for large and complex customer accounts, including telephone collections, account authorization, and account management.

Major Duties
" Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
" Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
" Carry out assigned information and evidence-gathering activities to support the investigation of cases of suspected fraud or financial crime and the instigation of criminal investigations and/or legal actions.
" Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems.
" Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.
" Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
" Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
" Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge
" Data Collection and Analysis
" Verbal Communication
" Risk Management
" Compliance Management
" Customer-Focused Approach
" Data Control
" Builds Customer Loyalty
" Computer Skills
" Customer Service Delivery
" Customer System Operation
" Masters Service Conversations
" Numerical Skills
" Service Into Sales
" Strengthens Customer Connections
" Claims Handling
" Claims Notification and Investigation
" Information Management
" Planning and Organizing

Education
" Post-Secondary Non-Tertiary Education

Work Experience
" Very limited (0 to 3 months)
" Experienced practitioner able to work unsupervised (13 months to 3 years)

Position Title: Credit Onboarding Support

Specific Position Requirements: We need 1 Bi-lignual French person for this position. This is replacing the 1 from 43729 where the selected candidate fell through.

Max rate for Bi-lingual (French) ***/hr

Onsite at JDF

Seeking candidates willing and able to learn quickly, takes initiative and can adapt to new scenarios. Good problem-solving skills; must have excellent communications skills both written and verbal. This is NOT black and white, like following a step-by-step SOP.
Will consider recent grads with the right skills.


Your Responsibilities
" Serve as a dedicated representative supporting new legislation requirements
" Oversee KYC, KYB, and customer screening processes
" Conduct manual reviews of flagged applications and manage A Restrictions
" Maintain accurate customer records
" Facilitate communication between dealers and customers
" Support onboarding product team initiatives
" Ensure regulatory compliance

What Skills You Need
" Ability to work independently with minimal supervision
" Experience interpreting policies and procedures
" Ability to analyze data and provide insights
Must be fluent in reading, writing, AND SPEAKING French.

What Makes You Stand Out
" Internal system knowledge
" Strong work ethic
" Agile mindset
" Strong communication skills

Education
Bachelor s Degree or equivalent experience

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

M

Mindlance