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Credentialed EPIC IT Trainer, Revenue Cycle (HB/PB) – Remote

Vanderbilt University Medical Center

Nashville, TN(remote)

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JOB DETAILS
SKILLS
Administrative Skills, Adult Learning, Analysis Skills, Billing, Coaching, Communication Skills, Concrete, Consulting, Contact Management, Content Development, Continuous Improvement, Course Coordination, Detail Oriented, Editing, Epic Certified Trainer, Epic Systems, Finance, Healthcare, Help Desk, Human Resources, Identify Issues, Informatics, Instructional Design, Legal, Marketing, Medical Billing, Microsoft Product Family, Multitasking, Needs Assessment, Onboarding, Operational Support, Patient Care, Patient Education, Performance Management, Problem Solving Skills, Process Improvement, Productivity Management, Regulatory Requirements, Requirements Management, Resource Management, Revenue Management, Safety Training, Sales Prospecting, Service Delivery, Technical Support, Training/Teaching, Training/Teaching Materials
LOCATION
Nashville, TN
POSTED
1 day ago
Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.


Organization:


eStar Training Non-Clinical


Job Summary:


This role is primarily responsible for facilitating and delivering virtual instructor‑led training, with a core focus on Epic Resolute Hospital Billing (HB) and Professional Billing (PB) applications. The position is heavily presentation‑focused, with approximately 4–5 days per week dedicated to leading training sessions, guiding learners through workflows, and supporting end‑user adoption.


While the initial emphasis will be on HB/PB training, there is opportunity for cross‑credentialing in additional applications, with the expectation that the trainer will become fully cross‑trained and capable of facilitating all assigned classes.


During non‑training time, the role includes administrative and coordination responsibilities, such as maintaining class rosters, monitoring attendance, communicating with fellow trainers and end users, and supporting overall training operations. This role does not focus on training content development.


Hours: Monday - Friday, 8:00am - 5:00pm CST


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Preferred Skills & Experience


+ Minimum of 2 years of demonstrated experience delivering virtual instructor‑led training (VILT)

+ At least 2 years of hands‑on experience using Microsoft 365 applications, with a strong emphasis on Microsoft Teams

+ Strong attention to detail with the ability to manage multiple tasks effectively

+ Resolute Hospital Billing (HB) and/or Professional Billing (PB) certification

+ Healthcare industry experience

+ Billing and revenue cycle management experience

+ Epic system experience

+ Experience creating and editing instructional content using Camtasia


KEY RESPONSIBILITIES


+ Delivers orientation, on-boarding, and career ladder pathway training for all staff.

+ Administers classroom evaluations and provides course updates to management.

+ Uses software programs to develop learning materials. Applies strategies of adult learning as well as appropriate

+ instructional strategies to optimize learning.

+ Ensures that all material is current and distributes updated material to participants. Available to train all necessary classes, including some weekend and after hours classes. Follows all required facilitator notes and procedures.

+ Consults as needed for special projects that require knowledge of computerized applications or processes that affect patient care and or new implementation.

+ Collaborates within the department and organization.

+ The responsibilities listed are a general overview of the position and additional duties may be assigned.


TECHNICAL CAPABILITIES


+ Applications System Design (Novice): The creative process that captures and displays The original intention and concept of a business system requirement in an imaginative and often unique way. It pulls together The different components of an applications system and may follow The guidelines of a systems development methodology.

+ Instructional Design (Intermediate): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.

+ Adult Learning Theory (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.

+ Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.


Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.


At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.


Core Accountabilities:


Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.


Core Capabilities:


Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.


Position Qualifications:


Responsibilities:


Certifications:


Work Experience:


Relevant Work Experience


Experience Level:


2 years


Education:


Bachelor's


_This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth._


_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._

About the Company

V

Vanderbilt University Medical Center