Artificial Intelligence (AI), Asset Management, Automation, Best Practices, Budgeting, Building Systems, Coaching, Communication Skills, Consulting, Content Management, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Diversity, Documentation, Ecosystems, ICP, IP (Internet Protocol), Leadership, Localization, Logistics, Marketing, Mentoring, Operational Support, Organizational Skills, Problem Solving Skills, Project Planning, Psychiatry and Mental Health, Requirements Validation/Verification, Resource Management, Sales Management, Systems Administration/Management, Thought Leadership, Trend Analysis
LOCATION
Atlanta, GA
POSTED
4 days ago
Role based in UK or USA (Atlanta)
About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from you!
About the Role
The Senior Consultant is a workstream and deliverable leader, responsible for translating strategy into action while ensuring clarity, quality, and forward momentum. This role balances independent delivery leadership with coaching and enabling others, helping shape structured work plans and client-ready outputs that drive measurable outcomes.
As ICP continues to evolve as an integrated, insight-led partner, the Senior Consultant is essential to:
Lead workstreams that connect strategic intent to tactical execution
Drive clarity in deliverables, decision-making, and team alignment
Build trust with client stakeholders through thoughtful recommendations
Bring forward insights that shape ICP frameworks, methods, and IP
Strengthen consulting maturity across the broader team
Senior Consultants may develop along two equally valued pathways:
Specialist path: bringing depth of expertise (e.g., MRM, automation tools, etc.) to elevate solution feasibility and quality.
This Creative Operations Senior Consultant role is focused on upstream & downstream creative operations-working with internal brand, design and marketing teams to define how workflows, how teams collaborate, content orchestration, and how platforms enable studios with scalable, efficient, and insight-driven ways of working.
You'll be a trusted strategic advisor, shaping creative operating models, optimizing workflows, and leading high-impact client engagements. You'll bring deep understanding of in-house creative teams and the processes that support concepting, design, and delivery-building systems that avoid bottlenecks and burnout. You will also have a solid understanding of production and adaptation.
Key Responsibilities:
Deliver consultancy across billable and non-billable projects focused on upstream creative operations.
Lead the design and delivery of operating models, workflow strategy, delivery processes, and platform configurations (ex: Celtra, Pencil, Gen AI etc).
Combine deep subject matter expertise with broader consulting capabilities to shape end-to-end solutions.
Act as an internal advisor and peer reviewer for Strategy & Consulting (S&C) colleagues, and a subject matter resource for client partners.
Stay ahead of trends in creative process innovation, including automation, AI, and integration with Studio Ops and Content Studio teams.
Help build client relationships, expanding ICP's network and ensuring alignment with decision-makers and budget holders.
Mentoring, coaching and professional development support for practice members
Best Practices, Industry Analysis and Thought Leadership
Contribute to development of playbooks, templates, and strategic frameworks.
Collaborate with the S&C team to produce domain-specific industry insights and best practices.
Drive thought leadership by identifying trends, surfacing continuous improvement opportunities, and aligning creative operations with related ecosystems (e.g., production, DAM, automation).
Hard and Soft Skills:
Hard Skills
End-to-end content production workflow design (brief creation approval distribution)